At Chewy, it is our mission to become the most trusted and convenient online destination for pet parents and our partners – vets and service providers – alike. Our success is measured by the happiness of the people and pets we serve, not simply by the amount of pet supplies we deliver. That’s why we continue to think of outside-the-Chewy-box ways to delight, surprise, and thank our loyal pet lovers!

Our Opportunity:
Chewy is seeking a Senior HR Specialist to join our HR Service Center based in Plantation, FL. This position is responsible for ensuring high quality and high touch service is delivered to Team Members at their first point of contact (Tier 1). We are looking for a highly motivated individual who will thrive on being a trusted partner for our employees. This is a fantastic opportunity for HR professionals to gain more exposure to the full employee life cycle at Chewy, where you will be empowered to make a difference for our employees.

What You’ll Do:

• Interact with and guide employees via inbound calls, live chats, social media, and other platforms to answer all inquiries using HR knowledge and expertise. Perform research as needed to fully resolve inquiries.
• Primary contact for HR systems including employee and manager self-service and system training.
• Assists with HR special projects and performs other duties as assigned.
• Provide suggestions on the enhancements of our current service offerings, service center programs, guidelines, or procedures that impact our employees.
• Participate in ongoing continuous improvement activities for the team to enhance current processes.
• Identify moments that matter in the employee lifecycle and provide action plans to leaders on creating a memorable and positive experience.
• Maintains the confidentiality of all information, protects the assets of the Company, reports non-compliance and adheres to all applicable federal, state, and local laws and regulations, and company policies and procedures.
• May develop queries; generate and distribute reports.
• Develop standards and Standard Operating Procedures, to support HR Operations and Team Member Services.
• Maintain appropriate records, files, documentation, etc.
• Assist with HR special projects and performs other duties as assigned.

What You’ll Need:

• HS Diploma or GED, bachelor’s degree preferred.
• 2+ years of generalist experience preferably working in an HRIS system (such as Kronos, Workday and/or ServiceNow).
• Customer service focused, have a passion for process improvement, be self-motivated and able to work both independently and in a team environment.
• Excellent communication, analytical, problem solving and troubleshooting skills.
• Detail oriented; demonstrate strong organizational and time management skills, as well as strong data entry skills.
• Proficiency with Microsoft Office products; specifically, Word, PowerPoint, and Excel.
• Be a self-starter, have a solid sense of ownership and attention to detail.
• Demonstrated ability to meet deadlines and perform well in a fast-paced environment.
• Flexibility to shift schedule as needed by the business.
• Proven ability to maintain confidentiality and secure sensitive information.
• Preferred - SHRM-CP or PHR Certification.
• Position may require travel.