Our Opportunity: 

Chewy is seeking a skilled and experienced HRIS Senior Analyst to join our team and support Workday Payroll and Absence modules! As a crucial member of the team, you will work closely with a variety of teams to ensure the flawless integration of Chewy’s HRIS solution. This includes alignment with business needs, and optimization of HR processes. You will be responsible for integration and automation, system administration and improvements, issue resolution, project management and testing, as well as supporting staying up to date on standard methodologies in HR technology. While the team is responsible for maintaining compliance, we are also laser-focused on the Team Member experience and ensuring our teams have what they need to be successful. We look forward to hearing from you!

What you'll do: 

• Provide production support system administration, including researching and resolving system problems, unexpected results, or process flaws; performing scheduled activities and audit; recommending solutions or alternate methods to meet requirements related to relevant workstream and perform guided system configuration (Core Human Resources, Recruiting, Onboarding, Payroll, Compensation, Benefits, Time Tracking, Absence, Performance or HR Support Case Management functions) 
• Take ownership of queries and actively manage these, providing an outstanding customer service experience while ensuring that advice adheres to policies and procedures
• Balance day-to-day systems support with leading and supporting various enterprise and functional projects
• Independently own task execution supporting team efforts around fixes and enhancements including planning, schedule development, configuration, testing, training and organizational change, and achieving project landmarks within the established timeframe 
• Maintain awareness of service patches / future releases / roadmap and the potential impact on functionality, now and into the future
• Support or lead release planning with accountability for regression testing, unit testing, User Acceptance Testing and pre-launch testing 
• Partner with COE(s) to understand difficulties, prioritize requirements and find opportunities to improve processes and gain efficiency through utilization of the systems functionality. Provide domain expertise on system practices and capability, with the ability to correctly guide teams towards the path of delivered functionality alignment
• Analyze and review existing business processes, controls, procedures and applications to develop innovative solutions that improve efficiency and usability, while ensuring all activities are in compliance with policy/regulations
• Translate and implement functional requirements for a business process into technical changes within the system 
• Manage configuration, testing, change control, documentation and maintenance activities to ensure compliance with company standards policies and create and maintain clear, comprehensive, documented business requirements for requested changes, enhancements, or projects 
• Provide Tier 2 level support answering inquiries and concerns usually related to exceptions to HRIS systems, advancing unresolved HR customer inquiries to the Tier 3 Team when applicable, and conducting trend and Root Cause Analysis (RCA) on the case types 
• Contribute to library of SOPs, process maps, and end user job aid training materials
• Be an active advocate for Chewy’s HR tech stack, tracking new and future functionality which can help solve existing business needs 

What You’ll Need: 

• Bachelor’s degree (preferably in Human Resources Management, Computer Science, or Information Systems) or equivalent work experience
• 3+ years of production support experience using Workday 
• Hands-on experience with system functional design, configuration, and implementation
• Experience testing enterprise size applications 
• Understanding of data regulations, processes, systems, and practices 
• Curiosity of new technology and a love of process improvement and data; interest in driving administrative efficiency
• Strong analytical and data driven decision making skills with an unwavering attention to detail
• Project management experience preferred