Our Opportunity:

Chewy is seeking a Packaging Lab Technician in Wilkes-Barre, Pennsylvania! The packaging space is rapidly growing at Chewy and if you are interested in e-commerce packaging and improving customer experience along with career growth, an opportunity at Chewy may be an excellent match. The primary focus of this role will be to implement testing protocols sought at improving the unboxing experience of Chewy customers and ensuring the safe delivery of their order.

Ideal candidates will possess strong analytical skills, familiarity with data analysis tools, and a dedication to safety and quality, ensuring successful execution of assigned results to further Chewy’s mission. Does this sound like you? If so, we would love to hear from you!

We are proud to offer competitive benefits, Leadership Development Programs, Rapid career growth potential, and Employee incentives.

Shift: Mon-Fri, 9am-5:30pm

What you’ll do:

• Assist in performing packaging tests using internal and industry-standard protocols (International Safe Transit Association, American Society for Testing and Materials) to produce data and detailed reports.
• Prepare and handle test samples, including dynamic, cold chain, and pharmacy samples, ensuring all packaging conforms to the dimensional, quantity, and other specifications established by testing standards.
• Communication of test status and feedback on issues to Lab Manager.
• Identify, recommend, and assist with process/equipment improvements for optimizing the testing process.
• Handle lab inventory for dry and frozen products and packaging materials in addition to collaborating with Inventory Control for the donation of eligible products post testing.
• Maintain a clean and organized lab environment and ensure that the methodology is implemented in all areas of the lab
• Inspect lab equipment regularly, maintain records of preventive maintenance and calibration, and schedule these activities to ensure minimal system downtime in the lab.
• Conduct safety audits and collaborate with the safety team to develop ideas for improving safety measures.
• Complete other duties as assigned.

Required Skills:

• Experience working with packaging, in a quality function, or e-commerce operations.
• Basic understanding of lean methodologies.
• Proficient in Microsoft Office, especially Excel.
• Must be capable to repeatedly lift 49lbs, team lift 50 -100lbs, and become accustomed to prolonged periods of standing.
• Able to meet tight time limitations while working in a fast-paced environment.
• Ability to work in both a team and independently, self-motivated, and comfortable handling ambiguity.
• Convey efficiently (verbal and written) with internal and external collaborators.
• Confirmed analytical and quantitative skills, using critical thinking to analyze data and provide recommendations.
• Willing to be trained on packaging test and PIT equipment i.e. Compression tester, Drop Tester, Vibration Tester, Environmental Chamber, Cherry Order Pick, Movexx, Pallet Jack etc.

Preferred Qualifications:

• Experience with packaging design, materials, and/or testing (ISTA and ASTM).
• Proficient in programming data loggers for use in cold chain tests and capable of downloading the raw data for analysis post-test.
• SQL, Tableau, and Smartsheet experience (or willing to learning) is a plus.
• Experience with safe lifting and/or dry ice handling
• Experience with operating packaging test and PIT equipment