Our Opportunity:  

We are seeking a motivated and skilled IT Support Tech II to join our dynamic team at the Ocala, FL Fulfillment Center. In this role, you will play a crucial part in maintaining our IT systems and ensuring magnificent operations within a fast-paced environment. 

What You Will Do: 

• Technical Support: Diagnose and resolve application, hardware, and network issues, ensuring minimal disruption to operations. 

• Customer Engagement: Interact with and educate customers, providing clear and effective solutions while encouraging a positive support experience. 

• Help Desk Management: Document, analyze, and resolve help desk tickets efficiently, ensuring accurate records of all support activities. 

• Collaboration: Work closely with local and remote IT teams, as well as operations management, to deliver high-quality solutions to IT challenges promptly.  

What You Will Need: 

• PC Support Experience: Demonstrable experience supporting PCs in a Windows Active Directory environment. 

• Networking Knowledge: Familiarity with networking concepts, including DNS, DHCP, HTTP, SSL, and TCP/IP protocols. 

• Technical Skills: Confirmed abilities in PC repair, fix, deployment, and liquidation. 

• 24/7 Support Participation: Willingness to participate in a 24/7 support and on-call rotation. 

• Problem-Solving Ability: Strong solve skills in a multi-user, fast paced environment. 

• IT Experience: Background in Microsoft Administration, Mobile Device Management, and RF Technologies. 

• Communication Skills: Excellent written and verbal communication skills in English, both in person and via phone/radio, with peers, management, contractors, and vendors. 

• Flexibility: Willingness to work flexible shifts, including nights, weekends, and holidays. 

• Great Teammate: A collaborative spirit and the desire to give to a team-oriented environment. 

• Autonomy: Ability to work optimally with limited supervision. 

• Continuous Improvement: A dedication to self-improvement and professional development. 

• Physical Requirements: Ability to stand or walk for 6 to 8 hours per day and lift up to 50 pounds with or without reasonable accommodation. 

• Travel Availability: Willingness to travel up to 10% of the time. 

• Night Shift: Availability to work the night shift as needed. 

Bonus Qualifications: 

Candidates with the following additional qualifications will be preferred: 

• Fulfillment Center Experience: Prior experience providing IT support in a Fulfillment Center environment. 

• Certifications: A+ Certification and Network+ Certification. 

• SLA Experience: Familiarity with working in a Service Level Agreement (SLA) driven environment. 

• RF Unit Knowledge: Experience with Motorola/Zebra RF Units, such as Moto MC9190, VC6090, WT41N0, or equivalent. 

• Project Management: Ability to lead high-priority projects optimally. 

• Data Cabling Skills: Experience with data cabling and computer facilities maintenance. 

• Vendor Management: Experience leading vendor contracts, handling relationships, and supervising service outages.