Our Opportunity:

Chewy is hiring an HR Specialist in our Plantation, FL office!

As a HR Specialist, you will be responsible for triaging tickets submitted to the Team Member Services team in ServiceNow. You will do this by quickly and efficiently reviewing incoming tickets and assigning them to the appropriate team/employee for resolution. The ideal candidate will be tech-savvy, have a strong Customers First orientation, and be diligent with details. This role is an ideal start to your HR career, providing exposure to a vast array of HR inquiries and questions.

We reach for excellence in all we do and accept nothing less than world class. You'll be successful in this role because you excel in quickly assessing core issues/concerns, you are efficient, and your details are organized. We look forward to hearing from you!

What You'll Do:

• Review tickets and issues submitted to HR through ServiceNow
• Triage and assign the cases to the aligned HR contact
• Provide advisement and process design insight on the organization of the HR Service Catalog in ServiceNow
• Assist with research and tracking of case issues and metrics
• Provide ongoing support with decreasing triaging traffic through standardizing self-service support
• Provide Tier 1 inbound phone support for HR Shared Services.

What You'll Need:

• Bachelor’s degree (preferred) or equivalent experience
• Previous HR Experience preferred
• Prior experience working in ServiceNow or similar case management platform is a plus
• Customer service focused with a passion for process improvement
• Driven, self-motivated, and able to work both independently and in a team environment
• Excellent communication, analytical, problem solving, and troubleshooting skills
• Detail oriented; demonstrate strong interpersonal and time management skills, as well as strong data entry skills

#LI-Hybrid