Our Opportunity:

Chewy is seeking a Healthcare Operations Analyst on the Pharmacy Merchandising Operations team in Dania Beach, Florida! This team is responsible for maintaining the systems and services used to support our Retail, Wholesale and compounding pharmacy businesses. We lead the Pharmacy Catalog/Content, and Vendor Systems & Services that have automation, product, program, and operational components while working cross functionally with our core Chewy Merchandising Systems and Services Team (MSS) team.

What You'll Do:

• Promptly handle and resolve customer issues within Service Level Agreement (SLA) with a customer first approach, communicate reliably with external partners to ensure an efficient vendor experience
• Learn quickly and understand current processes, proactively identify issues and inefficiencies, and drive alignment across multiple business partners to improve efficiency reduce cycle time
• Translate business processes to business requirements and standard operating procedure (SOP)
• Autonomously complete tasks within the track owned for a given system
• Synthesize large quantities of sophisticated data into usable/actionable information
• Participate in system implementation projects (requirements documentation, systems configuration, test documentation/execution, issue identification and resolution)

What You'll Need:

• BA in Business, Finance, Economics, Statistics, or a related degree (preferably in General Management/Finance/Computer Science/Tech Management/Engineering)
• 1+ years of related work experience and consistent track record of innovation and impact
• Results oriented mentality with the ability to react quickly to requests in a timely, accurate and meticulous manner
• Experience using dashboards to monitor critical metrics, identify and accurate defects, perform root cause analysis on KPI misses
• Ability to independently collaborate with merchants and deliver results in timely manner.
• Ability to operate in ambiguous environments with speed and dedication to quality
• Proficient Excel and MS Office skills
• Strong oral and written communication
• Ability to work in a team environment
• Position may require occasional travel

Bonus (if applicable):

• Prior experience in Software Quality Processes and Atlassian Tools such as (Confluence, JIRA, etc.)
• Prior experience SQL
• E-commerce or merchandising background

Compensation & Benefits:

Our salary range for a Healthcare Operations Analyst position is $65,500.00 - $98,000.00. The specific salary offered to a candidate may be influenced by a variety of factors including but not limited to the candidate’s relevant experience, education, and work location. In addition, this position is eligible for 401k, and a new hire and annual equity grant.

We offer different types of insurance, such as medical/Rx, vision, dental, life, disability, hospital indemnity, critical illness, and accident. We offer parental leave, family services benefits, backup dependent care, flexible spending accounts, telemedicine, pet adoption reimbursement, employee assistance program, and many discounts including 10% off pet insurance and 20% off at Chewy.com.

Salaried-exempt team members have unlimited PTO, subject to manager approval. Team members will receive six paid holidays per year. Team members may be eligible for paid sick and family leave in compliance with applicable state and local regulations.