Certified Pharmacy Learning Coordinator

Our Opportunity:

Chewy is seeking a Certified Pharmacy Learning Coordinator in Ocala, FL!  The Certified Pharmacy Learning Coordinator supports the Learning team to constantly improve the learning experience for all job functions within the Fulfillment Center. This position has a high level of program administration management, training coordination, and delivery. This position includes ongoing development of persons and teams and works directly with the Operations, HR, Continuous Improvement, Safety, and Recruiting teams. The incumbent is expected to set an example for other employees through professional conduct and by safely performing all assigned tasks to predetermined standards. In this flexible position, the tasks may include training, coaching, observation, documentation, and working in all process paths. The incumbent is expected to report any violations of company policy and procedures to management and will be responsible for maintaining training compliance records. This person will be someone who enjoys change and getting into the details to drive improvements every single day. 

What you'll do: 

• Provide feedback of Team Members and processes, then provide on-the-job training to meet training needs
• Review training and development programs based on the organizational needs in consultation with Learning Operations Manager to ensure all documents are kept accurate and current
• Partner with Bark Buddies and Pharmacists to maintain consistency of process training
• Facilitate learning sessions with all process job roles
• Administrative tasks such as tracking training and preparing, printing, and organizing learning materials
• Maintain daily communication with Manager, Bark Buddies, Pharmacists, Operations, HR, Recruiting and other teams
• Maintain visibility on the operations floor to maintain process knowledge, see gaps in the training process, and identify opportunities for improvement
• Engaging team members to build and maintain safety as part of the culture
• Perform other duties as assigned, such as partnering with Pharmacists on process improvement

What you'll need: 

• Facilitation / presentation skills
• Registered  as a Pharmacy Technician in the state of FL
• Ability to work in a fast-paced environment and adjust to sudden changes in customer demands or operational goals
• Must be self-motivated and able to work in a team environment with an emphasis on customer satisfaction
• Detail oriented and accurate
• Excellent verbal and written communications skills
• Ability to prioritize, manage and complete projects with tight deadlines and attention to detail
• High level of professionalism and strong work ethic
• Adhere to quality and performance standards
• Well-developed observational and analytical skills
• Proven skills for planning daily/weekly tasks and adapting to competing demands
• 2-year degree or equivalent experience
• Proficiency in computer usage, email, MS Office (Word, PowerPoint, and Excel, Outlook) Understanding of compounding pharmacy processes and flow
• Well-developed observational and analytical skills
• Effective verbal and written communications skills
• Proven skills for planning daily/weekly tasks and adapting to competing demands
• Strong skills developing relationships across all levels and functions
• Able to work flexible schedule/shifts, to include nights and weekends, if business requires it
• Preferred: 2+ years of successful training experience, demonstrating proficiency in delivering and documenting training