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Associate Director, Quality Assurance

AT Chewy
Chewy

Associate Director, Quality Assurance

Bellevue, WA

Job Summary: Chewy’s Delivery Experience (DEX) team is hiring an Associate Director of Quality Execution. This role will lead cross-functional initiatives to reduce concessions (inclusive of damages, missing items, and incorrect items) and enhance the quality of our packaging processes. As a leader within DEX, you will work closely with Transportation, Fulfillment, and Technology teams to develop processes, set standards, and drive both short-term and long-term strategies for defect reduction. The Associate Director will be accountable for achieving the Operations RRC goal, optimizing our packaging suite, and influencing the roadmaps of technical teams to ensure alignment with quality objectives.

Key Responsibilities:

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  • Define Quality Standards: Set and uphold quality benchmarks for Chewy’s fulfillment and transportation networks, ensuring alignment across teams and suppliers.
  • Concessions Reduction Initiatives: Lead programmatic efforts to minimize damages, missing items, and incorrect items. Establish strategies for both immediate and sustained reduction in concessions.
  • Packaging Lab Oversight: Manage packaging lab operations, driving improvements in packaging design and performance to enhance product protection.
  • Cross-Functional Collaboration: Partner with Transportation, Fulfillment, and other key stakeholders to create defect-prevention processes and improve standard work.
  • Operations RRC Goal Ownership: Primary accountability for achieving the Operations RRC reduction goal
  • Tech Roadmap Influence: Collaborate with Technology teams to prioritize quality initiatives and ensure tech roadmaps support operational and quality goals.
  • Data-Driven Insights: Establish and maintain regular reporting cadences, leveraging SQL or Python for data analysis to inform decision-making and strategy adjustments.

Basic Qualifications:

  • Bachelor’s degree in Business, Engineering, Quality Management, or related field
  • 8+ years of experience in quality, operations, or a related function, with demonstrated leadership in quality standards and process improvement
  • Proficiency in data analysis, including SQL or Python, with a strong analytical mindset
  • Proven experience influencing cross-functional teams and collaborating across business and technical teams
  • Strong verbal and written communication skills, with the ability to clearly convey complex information
  • Ability to travel up to 25% as needed

Preferred Qualifications:

  • Advanced degree (Master’s or MBA) in a relevant field
  • Experience in e-commerce, logistics, or fulfillment environments
  • Demonstrated success in achieving quality and operational goals within high-growth environments
  • Experience developing and executing both tactical and strategic quality initiatives

Why Chewy?

Chewy provides a dynamic, team-oriented environment where you can make an impact. Join us to lead quality-driven initiatives, reduce concessions, and improve the customer delivery experience in one of the most innovative teams in the industry.

Apply today and become part of a team that values customer experience, quality, and operational excellence.

Chewy is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact CAAR@chewy.com.

 

If you have a question regarding your application, please contact HR@chewy.com.

 

To access Chewy's Customer Privacy Policy, please click here. To access Chewy's California CPRA Job Applicant Privacy Policy, please click here.

Client-provided location(s): Bellevue, WA, USA; Plantation, FL, USA
Job ID: 6398258
Employment Type: Other

Perks and Benefits

  • Health and Wellness

    • FSA
    • HSA
    • Health Insurance
    • Dental Insurance
    • Vision Insurance
    • Life Insurance
    • Short-Term Disability
    • Long-Term Disability
    • Mental Health Benefits
  • Parental Benefits

    • Non-Birth Parent or Paternity Leave
    • Birth Parent or Maternity Leave
    • Adoption Assistance Program
  • Work Flexibility

    • Remote Work Opportunities
    • Flexible Work Hours
    • Hybrid Work Opportunities
  • Office Life and Perks

    • Company Outings
    • Commuter Benefits Program
    • Pet-friendly Office
    • Happy Hours
    • Snacks
    • Some Meals Provided
    • Casual Dress
    • On-Site Cafeteria
    • Holiday Events
  • Vacation and Time Off

    • Personal/Sick Days
    • Paid Holidays
    • Unlimited Paid Time Off
    • Paid Vacation
    • Leave of Absence
    • Summer Fridays
  • Financial and Retirement

    • Performance Bonus
    • 401(K) With Company Matching
    • 401(K)
    • Company Equity
    • Relocation Assistance
    • Financial Counseling
    • Stock Purchase Program
  • Professional Development

    • Promote From Within
    • Mentor Program
    • Lunch and Learns
    • Internship Program
    • Leadership Training Program
    • Shadowing Opportunities
    • Access to Online Courses
    • Professional Coaching
  • Diversity and Inclusion

    • Diversity, Equity, and Inclusion Program
    • Employee Resource Groups (ERG)
    • Unconscious Bias Training