Analyst I, Merchant Configuration

Company Description

Checkout.com is one of the most exciting fintechs in the world. Our mission is to enable businesses and their communities to thrive in the digital economy. We’re the strategic payments partner for some of the best known fast-moving brands globally such as Wise, Hut Group, Sony Electronics, Homebase, Henkel, Klarna and many others. Purpose-built with performance and scalability in mind, our flexible cloud-based payments platform helps global enterprises launch new products and create experiences customers love. And it's not just what we build that makes us different. It's how.

We empower passionate problem-solvers to collaborate, innovate and do their best work. That’s why we’re on the Forbes Cloud 100 list and a Great Place to Work accredited company. And we’re just getting started. We’re building diverse and inclusive teams around the world — because that’s how we create even better experiences for our merchants and our partners. And we need your help. Join us to build the digital economy of tomorrow.

Job Description

We are seeking a motivated and detail-oriented Analyst I to join our Merchant Configuration team. This role focuses on the timely and accurate configuration of our merchants, as well as executing changes to their existing configuration. The ideal candidate for this role is someone with a customer-centric mindset, a strong team player, having work experience in an operational role in a multinational environment.

This position requires working on public holidays in Mauritius, while observing leave on public holidays in Dubai. Candidates must be available to work on a flexible time rotation, alternating between day and night shifts, with working hours covering both daytime and nighttime shifts, Mauritius time.

Key Responsibilities:

• Set up, update, and terminate merchant accounts efficiently, ensuring all processes are followed accurately.
• Participate in ad-hoc projects, contributing to team initiatives and goals.
• Develop a deep understanding of our configuration products.
• Assist in navigating queries with appropriate support channels to ensure timely resolutions.
• Actively engage with stakeholders to understand their needs and requirements. Prioritize their satisfaction by addressing concerns and facilitating solutions promptly.
• Follow defined processes meticulously to ensure the accuracy of all tasks. Review work for errors and implement quality checks to maintain high standards.
• Approach all cases and tasks with a sense of urgency and enthusiasm.
• Work collaboratively within the Merchant Configuration team and across the organization to drive cases to resolution.

Qualifications

• At least 1 year work experience in an operational role in a multinational work environment.
• Strong written and verbal communication skills.
• Customer-centric mindset with a commitment to stakeholder satisfaction.
• Ability to collaborate effectively within teams and across departments.
• Detail-oriented with a focus on accuracy in all tasks.
• Proactive attitude with a strong sense of urgency.

Having an understanding of payment processes and lifecycle and / or experience in a configuration role within the Tech and/or e-commerce industry will be an advantage.

Additional Information

Apply without meeting all requirements statement 

If you don't meet all the requirements but think you might still be right for the role, please apply anyway. We're always keen to speak to people who connect with our mission and values.

We believe in equal opportunities

We work as one team. Wherever you come from. However you identify. And whichever payment method you use. 

Our clients come from all over the world — and so do we. Hiring hard-working people and giving them a community to thrive in is critical to our success.

When you join our team, we’ll empower you to unlock your potential so you can do your best work. We’d love to hear how you think you could make a difference here with us. 

We want to set you up for success and make our process as accessible as possible. So let us know in your application, or tell your recruiter directly, if you need anything to make your experience or working environment more comfortable. We’ll be happy to support you.

Take a peek inside life at Checkout.com via

• Our Culture video https://youtu.be/BEwnpHuadSw
• Our careers page https://www.checkout.com/careers
• Our LinkedIn Life pages bit.ly/3OaoN1U  
• Our Instagram https://www.instagram.com/checkout_com/