Pay range: USD $120,000.00 - $130,000.00 / Year
Your opportunity
We are seeking a dynamic Client Service Manager to lead a high-performing team within our B2B client service organization. This role requires a strategic leader who excels in driving operational efficiency, fostering employee development, and ensuring exceptional client experiences.
Key Responsibilities:
- Strategic Leadership: Align team objectives with business goals, making data-driven decisions to optimize performance and client satisfaction.
- Coaching & Development: Mentor and develop team members across multiple grade levels, fostering a culture of continuous learning and professional growth.
- Operational Excellence: Identify process improvement opportunities, enhance workflow efficiency, and proactively manage operational risks.
- Emotional Intelligence: Cultivate a supportive, inclusive team environment, effectively managing conflict and adapting leadership approaches to diverse team dynamics.
- Communication & Influence: Serve as a strong advocate for the team, communicating clearly and persuasively with internal stakeholders, senior leadership, and external partners.
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What you have
- Proven experience leading client service teams in a B2B environment.
- Strong background in coaching, performance management, and employee development.
- Demonstrated success in process improvement and operational risk management.
- Excellent interpersonal, communication, and problem-solving skills.
- Ability to influence stakeholders and navigate complex organizational structures.
- Proven experience using SalesForce.
This role offers an opportunity to make a meaningful impact, leading a team that supports key business relationships while driving continuous improvement and growth.
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What's in it for you
At Schwab, we're committed to empowering our employees' personal and professional success. Our purpose-driven, supportive culture, and focus on your development means you'll get the tools you need to make a positive difference in the finance industry. Our Hybrid Work and Flexibility approach balances our ongoing commitment to workplace flexibility, serving our clients, and our strong belief in the value of being together in person on a regular basis.
We offer a competitive benefits package that takes care of the whole you - both today and in the future:
- 401(k) with company match and Employee stock purchase plan
- Paid time for vacation, volunteering, and 28-day sabbatical after every 5 years of service for eligible positions
- Paid parental leave and family building benefits
- Tuition reimbursement
- Health, dental, and vision insurance