Specialist, Advisor Services Alternative Investment Order Entry

Pay range: USD $22.64 - $30.24 / Hour

Your opportunity

Schwab remains committed to providing increased visibility to career growth opportunities and job requirements. This posting announcement is part of increased transparency and while all qualified applicants will be reviewed and considered, this organization has preferred candidates identified for this role.

Advisor Services is the leading provider of custodial, trading, technology, and practice management to registered independent advisory firms. We provide access to sophisticated wealth-management services that help advisors attract and retain affluent clients, as well as profitably grow, compete, and succeed in their business efforts.

Advisor Services Trading Operations is a team that reviews and processes Alternative Investment purchases and redemptions. The team is responsible for reviewing all Letters of Authorizations and Fund Documents to ensure Advisor/Client requests are processed in a timely manner. The team partners with AI Service, SS&C (Vendor), and internal business partners on matters relating to regulation, legislation, exemptions, filings and Schwab's Alternative Investment process, services, and policies.

• You will join a team of 9-12 representatives who review Fund Documents to ensure no required information is missing
• You will review Letter of Authorization Forms for multiple Alternative Investment platforms to ensure that all required information is present. You will ensure Advisor/Clients are using correct forms and all signatures are present during review
• You will partner with Advisor Services to communicate when Not In Good Order Items are delivered to our team
• You will partner with multiple Operations Partners to resolve issues when purchases and or redemptions do no occur as planned
• Provide support on expedites that are requested from Advisors to meet critical deadlines that could cause missed opportunities for Clients
• Receive communications from multiple issuers to review and process capital calls based on Schwab Custody Standing Instructions
• Provide email-based support to enhance the client experience and promote client retention through service quality and delivery of timely and accurate information
• Will communicate Not in Good Order items to advisors via Schwab Advisor Center status messages

• Preferred 2 years' experience in operations or client service role (if no college degree)
• Solid communication skills, both verbal and written, including the ability to condense policies and concepts into clear, concise language
• Problem resolution skills as well as effective collaboration across departments to resolve issues, and the ability to build a consensus and persuade others in a matrixed organization
• Exercise business judgment including the ability to identify business risks and articulate those risks to business partners and all levels of management
• The ability to embrace change and innovation
• Exceptional attention to detail and analytical skills
• Excellent time and resource management skills
• Proficient with Microsoft Outlook, Excel, Teams, Word, and ADOBE Pro

• 401(k) with company match and Employee stock purchase plan
• Paid time for vacation, volunteering, and 28-day sabbatical after every 5 years of service for eligible positions
• Paid parental leave and family building benefits
• Tuition reimbursement
• Health, dental, and vision insurance