Pay range: USD $28.70 - $35.34 / Hour
Your opportunity
At Schwab, you're empowered to make an impact on your career. Here, innovative thought meets creative problem solving, helping us "challenge the status quo" and transform the finance industry together.
Group Overview
The Visa Fraud Investigations team (VFI) is a department within the Financial Crimes Risk Management Enterprise. This department consists of two groups, Visa Fraud Investigations and Visa Risk Oversight & Monitoring (VROM). Our charter is to protect our client's and the firm's assets by preventing and mitigating fraud losses. VFI is responsible for conducting Visa fraud investigations and pursuing recovery efforts of unauthorized debits to client accounts. VROM is responsible for reviewing alerts related to potential fraud, mitigating risk through trends and oversight. Types of case investigations and alerts include Visa debit card transactions for both the Bank and Broker Dealer products.
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Responsibilities
The Senior Specialist is responsible for reviewing potential fraud alerts and conducting Visa debit card investigations. Senior Specialists for the VROM/VFI team must demonstrate initiative with minimal direct supervision when addressing their daily responsibilities. All assigned must be completed within well-defined regulatory guidelines in an environment that is fast paced and demanding. Consistency in exercising good judgment and decision making with respect to risk and fraud issues is key. The ability to effectively manage alert and case workloads and additional daily responsibilities at a high level of proficiency and quality is required.
Key Responsibilities include but are not limited to:
- Reviewing and disposition potential alerts for Visa and BillPay transactions which are received in real-time.
- Conducting standard Visa debit card fraud investigations that the VFI team receives during the normal course of business.
- Ensure that all assigned alerts and cases are worked accurately and within well-defined regulatory target dates and in accordance with the regulations that govern them.
- Support other individuals with their work when the need emerges.
Key Factors for Success in This Role
- Organizational skills: ability to anticipate, improvise, and adapt for efficient resolutions. Consistently manage workloads effectively. Ability to marshal resources to get things done. Can orchestrate multiple activities at once to accomplish a goal. Use resources effectively and efficiently. Arrange information and files in a useful manner. Ensure that all follow-up responsibilities are completed timely and with limited direct supervision.
- Quality: ability to problem solve with results-oriented style delivering good quality and timeliness. Demonstrated skills in the areas of critical thinking and judgment as they relate to assessing and mitigating risk to our clients and the firm (with respect to Visa debit card transactions)
- Communication skills: work effectively across functions, maintain composure in stressful situations, and diffuse tense situations comfortably.
- Client Focus: dedicated to meeting the expectations and requirements of internal and external clients. Act with the client in mind. Build and maintain efficient relationships with clients and gain their trust and respect.
- Investigation Mindset: ability to uncover situations that don't fit within normal standards. Find fraud trends while reviewing large amounts of alerts.
What you have
Required Qualifications:
- 1 - 3 years of financial services/banking experience.
- Minimum of 6 months of investigative experience in the areas of: Visa Alerts review or Visa Check Card investigations required.
- Working knowledge of Regulation E a must.
Preferred Qualifications:
- Direct customer contact servicing Visa Check Card preferred.
- Required experience within financial industry. Familiarity with financial industry operations preferred.
- Demonstrated personal initiative to work through new and unfamiliar issues with mentorship while demonstrating good judgment and decision making with respect to risk issues.
- Demonstrated work history of working well with others in a team environment.
- Effective skills in the management of personal workloads with an emphasis on producing quality work with minimal errors in a demanding environment.
- Strong verbal and written communication skills.
- Detailed knowledge of Schwab systems related to both the Broker Dealer and the Schwab Bank sides of the business with respect to Visa debit card transactions is required (System knowledge to include, but not limited to: Visa CATS (Client Administrative Tools & Services), Visa Online, Client Central, Legacy and various other systems that are used to review and research payment transactions.
#FCRM
What's in it for you
At Schwab, we're committed to empowering our employees' personal and professional success. Our purpose-driven, supportive culture, and focus on your development means you'll get the tools you need to make a positive difference in the finance industry. Our Hybrid Work and Flexibility approach balances our ongoing commitment to workplace flexibility, serving our clients, and our strong belief in the value of being together in person on a regular basis.
We offer a competitive benefits package that takes care of the whole you - both today and in the future:
- 401(k) with company match and Employee stock purchase plan
- Paid time for vacation, volunteering, and 28-day sabbatical after every 5 years of service for eligible positions
- Paid parental leave and family building benefits
- Tuition reimbursement
- Health, dental, and vision insurance