• Support Production Readiness processes to ensure the team is ready to support features deployed to production.

• Coordinate application maintenance activities, such as OS upgrade, Disaster Recovery exercise, etc.

• Serve on a 24x7 production support team on rotation.

• Analyze and resolve application issues in production.

• Actively participating in mentoring junior team members.

• Working with Team Lead (Sr. Staff level) to design and implement process improvement in our Production Services and Operations.

What you have

• 5-7 years or more in depth of experience in supporting a live web application,

has ability to read/understand code, and has experience in building application alerts and monitoring.

1-2 years of Schwab technology domain experience as a recent employee or

contractor

• Bachelor's degree in Computer Science or related discipline.

• Experience with logging and monitoring tools like Splunk and AppDynamics

• Experience in online authentication and messaging middleware solutions

• Good understanding of F5, GTM/LTM, network and routing.

• Good judgment and the ability to handle stressful situations.

• Knowledge of Web technologies: languages, frameworks, techniques, industry trends, etc. that includes .Net or Java

Required Skills:

• Experience in providing support of highly available web application support.

• Experience in on-call rotation.

• Experience in troubleshooting/debugging application issues, and determine resolution with various areas, for example: IT Operations, Change Management, Availability, Network team, Server team, Product Management, etc.

• Solid understanding of application architecture: application layer, database layer, network layer.

• The ability to manage multiple priorities in a dynamic, geographically dispersed environment.

• Flexibility to support all contingencies and shifting priorities.

• Experience in developing junior team members.

• Exposed to CI/CD processes.

What's in it for you

At Schwab, we're committed to empowering our employees' personal and professional success. Our purpose-driven, supportive culture, and focus on your development means you'll get the tools you need to make a positive difference in the finance industry. Our Hybrid Work and Flexibility approach balances our ongoing commitment to workplace flexibility, serving our clients, and our strong belief in the value of being together in person on a regular basis.

We offer a competitive benefits package that takes care of the whole you - both today and in the future:

• 401(k) with company match and Employee stock purchase plan
• Paid time for vacation, volunteering, and 28-day sabbatical after every 5 years of service for eligible positions
• Paid parental leave and family building benefits
• Tuition reimbursement
• Health, dental, and vision insurance