Salary: USD $126,500 - $168,600 / Year
Your opportunity
At Schwab, you're empowered to make an impact on your career. Here, innovative thought meets creative problem solving, helping us "challenge the status quo" and transform the finance industry together.
The Support Engineer will perform defect fixes, enhancements, involved in on-call rotation, investigating issues reported by the customers and providing solutions.
- Perform troubleshooting/debugging, issue triaging, and perform defect fixes, and enhancements of the application.
- Support Production Readiness processes to ensure the team is ready to support features deployed to production.
- Coordinate application maintenance activities, such as OS upgrade, Disaster Recovery exercise, etc.
- Serve on a 24x7 production support team on rotation.
- Analyze and resolve application issues in production.
- Actively participating in mentoring junior team members.
- Working with Team Lead (Sr. Staff level) to design and implement process improvement in our Production Services and Operations.
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What you have
To ensure that we have fulfilled our promise of 'challenging the status quo,' this role has specific qualifications that successful candidates should have.
Required Qualifications
- Bachelor's degree in Computer Science or related discipline.
- Experience with logging and monitoring tools like Splunk, grafana and AppDynamics
- Experience in Trading system and messaging
- Working experience with Schwab processes and procedures
- Good understanding of F5, GTM/LTM, network and routing.
- Good judgment and the ability to handle stressful situations.
- Knowledge of Web technologies: languages, frameworks, techniques, industry trends, etc. that includes .Net or Java
- The ideal candidate will have minimum of 5-7 years or more in depth of experience in supporting a live web application, has ability to read/understand code, and has experience in building application alerts and monitoring.
- Experience in providing support of highly available web application support.
- Experience in on-call rotation.
- Experience in troubleshooting/debugging application issues, and determine resolution with various areas, for example: IT Operations, Change Management, Availability, Network team, Server team, Product Management, etc.
- Solid understanding of application architecture: application layer, database layer, network layer.
- The ability to manage multiple priorities in a dynamic, geographically dispersed environment.
- Flexibility to support all contingencies and shifting priorities.
- Experience in developing junior team members.
- Exposed to CI/CD processes.
In addition to the salary range, this role is also eligible for bonus or incentive opportunities
What's in it for you
At Schwab, we're committed to empowering our employees' personal and professional success. Our purpose-driven, supportive culture, and focus on your development means you'll get the tools you need to make a positive difference in the finance industry. Our Hybrid Work and Flexibility approach balances our ongoing commitment to workplace flexibility, serving our clients, and our strong belief in the value of being together in person on a regular basis.
We offer a competitive benefits package that takes care of the whole you - both today and in the future:
- 401(k) with company match and Employee stock purchase plan
- Paid time for vacation, volunteering, and 28-day sabbatical after every 5 years of service for eligible positions
- Paid parental leave and family building benefits
- Tuition reimbursement
- Health, dental, and vision insurance