Senior Manager - Risk Strategy, Operations and Change

As we enter our fifth decade, we are looking for talented and driven people who believe they can help themselves and our clients to create a better future. We hire optimistic, results-oriented, curious, innovative, and adaptable people who have the desire to help our clients and one another succeed.

The Enterprise and Operational Risk Management (EORM) department's mission is to enable Schwab's businesses to help our client's Own Their Tomorrow through excellence in risk management. Our strategic vision is to implement and maintain an EORM model that sets the highest standards, challenges the status quo, and keep business partner and client needs at the center of our work, while remaining responsive to the regulatory landscape and broader industry trends, thereby ensuring Schwab maintains its competitive advantage.

EORM Strategy and Operations team drives strategy, change, structure and discipline to EORM's operational activities, with a focus on driving scale and simplicity across the EORM organization.

The EORM Senior Manager will report to the Director of EORM Strategy and Operations. As part of the EORM Strategy and Operations Team, the Sr. Manager administers and facilitates essential EORM's operations activities including Town Hall, BCIM, Record Management, Budget, and leader communications. This is a high impact role that will engage with and influence key stakeholders throughout Enterprise and Operational Risk Management and across the three lines of defense by providing overall project management, working group facilitation, and implementation support for risk change initiatives, and lead project management and facilitation of large and small group meetings for the Change Initiatives Operating Model (CIOM).

Additionally, this role supports our strategic initiatives, organizational change management work and drives interconnectivity with ERM and risk programs, and support assurance activities (i.e., testing, audits, and regulatory exams).Managing these activities requires strategic thinking, astute attention to detail as well as moving parts, trusted and collaborative relationships across the organization, clear communication to develop and deliver polished presentations to executive leadership, and ability to influence a diverse audience using subject matter expertise and executive presence.

The EORM Strategy & Operations team is people centric at its core. The team thrives on collaboration, leads with a service mindset, and lives its team values of belonging, respect, accountability, and trust. The Sr. Manager of EORM Operations is an Individual Contributor role.

What You're Good At

The EORM Senior Manager will focus on excellence in risk management operations and communications and will report directly to the EORM Director of Strategy and Operations. EORM to put in place outstanding risk management capabilities. The Senior Manager will assist in executing the right work in partnership with risk partners in all lines of defense. This role is an integral part of the team that plans, coordinates, and executes implementation plans for a wide array of corporate policies, standards and risk initiatives to ensure that impacted stakeholders are appropriately prepared for their risk management responsibilities.

The Senior Manager will possess a focused, consistent, and strategic approach to risk management, engaging appropriate stakeholders and using strong partnerships to drive the most effective results possible. This position will also work closely with policy and standard owners in navigating the CIOM and ensuring implementation plans are detailed and timed appropriately given other projects and initiatives. The role requires coordination and collaboration to work with multiple areas of Schwab to seamlessly affect change to our business partners. You should have experience in developing and executing implementation plans, helping to drive change management, and be a strong and effective communicator.

What you have

To ensure that we fulfill our promise of "challenging the status quo," this role has specific qualifications that successful candidates should have.

Required Qualifications:

• 7+ years of work experience in communications, project management, and preferably in a financial services and/or risk management environment
• Strong understanding of operating within a regulatory environment
• Demonstrated success in leading effective change management
• Ability to develop and execute project and communications plans, implementation activities that drive adoption and adherence to policy, standards, and risk initiatives
• Ability to provide consultation and support to risk program, policy and standard owners on navigating the prioritization and vetting process through the CIOM
• Advanced PowerPoint, Excel, Microsoft Suite, and SharePoint skills, with openness to AI emerging office technologies
• Excellent written and verbal communication skills
• Ability to independently craft communications, key messaging and power point presentations for a wide range of audiences up to and including executive management
• Appreciation for the importance of continuous improvement and a shown ability to prioritize these concepts in strategy, approach, and work ethic
• Ability to see the big picture and build/advocate solutions rooted in common sense
• Ability to effectively facilitate dialogue and decision making among business partners as well as influence, engage, and build consensus with a variety of partners
• Exceptional relationship building and partnership skills
• Strong organizational skills required to prioritize multiple projects and responsibilities

Preferred Qualifications:

• Desired experience in process mapping, process development, procedure construction, and document repository solutions

What's in it for you

At Schwab, we're committed to empowering our employees' personal and professional success. Our purpose-driven, supportive culture, and focus on your development means you'll get the tools you need to make a positive difference in the finance industry. Our Hybrid Work and Flexibility approach balances our ongoing commitment to workplace flexibility, serving our clients, and our strong belief in the value of being together in person on a regular basis.

We offer a competitive benefits package that takes care of the whole you - both today and in the future:

• 401(k) with company match and Employee stock purchase plan
• Paid time for vacation, volunteering, and 28-day sabbatical after every 5 years of service for eligible positions
• Paid parental leave and family building benefits
• Tuition reimbursement
• Health, dental, and vision insurance