Senior Manager, Risk Analytics/Modeling

Salary: USD $101,000 - $140,000 / Year

Your opportunity

At Schwab, you're empowered to make an impact on your career. Here, innovative thought meets creative problem solving, helping us "challenge the status quo" and transform the finance industry together.

The Transaction Risk Oversight and Monitoring (TROM) is a department within the Financial Crimes Risk Management Enterprise. Our charter is to protect our client's and the firm's assets by preventing and mitigating fraud losses utilizing our various tools and vendor solutions such as Enterprise Risk Engine (Actimize), ThreatMetrix, OASIS, Visa Fraud Modeling, and other vendor Models. TROM is responsible for overseeing strategies to interdict fraud perpetrated by criminals in our MoveMoney products and accounts - Wires, ACH, New Accounts, Visa transactions, Bank Bill Pay, Journals and other Schwab products used to move money to and from Schwab. The team is responsible for reviewing historical transactions of known fraud; reviewing existing in house and vendor models used to score fraud; and to keep abreast of new, emerging threats. The team also works closely with our model product owners, Schwab Model Review Oversight organization, Internal Audit teams, and our business stakeholders and in Banking and Brokerage operations to provide updates and metrics on ongoing fraud effectiveness in all of the previously mentioned Move Money products.

• Review historical transactions flowing through Enterprise Risk Engine (Actimize), check fraud model (OASIS), Bank Bill Pay, Visa, and New Account models using SQL to pull data from the databases to perform analysis to arrive at insights.
• Review and understand our current fraud strategies for Checks, Visa, New Account open, Wires, Journals, ACH, and Bank Bill Pay and be able to make recommendations to these rules as performance dictates.
• Work directly with TROM colleagues on second line of defense to ensure appropriate oversight is given to all production models and with the TROM colleagues on the first line of defense to ensure any remediation recommendations are properly communicated and documented.
• Assist the team and the team manager in collecting data using SQL to present to leadership and other stakeholders the metrics on fraud strategy performance.
• Work with the team and team manager to identify any data issues or other problems upstream or downstream from our strategies that could impact fraud detection and other operational processes.
• Support other individuals with their work when the need emerges.

• Organizational skills: ability to anticipate, improvise, and adapt for efficient resolutions. Consistently manage workloads effectively. Ability to marshal resources to get things done. Can orchestrate multiple activities at once to accomplish a goal. Use resources effectively and efficiently. Arrange information and files in a useful manner. Ensure that all follow-up responsibilities are completed timely and with limited direct supervision.
• Quality: ability to problem solve with results-oriented style delivering good quality and timeliness. Demonstrated skills in the areas of critical thinking and judgment as they relate to assessing and mitigating risk to our clients and the firm (with respect to Visa debit card transactions)
• Communication skills: work effectively across functions, maintain composure in stressful situations, and diffuse tense situations comfortably. The ability to yell early and often to avoid not meeting expectations and to be able to liaise between our technical partners and business stakeholders.
• Client Focus: dedicated to meeting the expectations and requirements of internal and external clients. Act with the client in mind. Build and maintain efficient relationships with clients and gain their trust and respect.

• 5+ years of financial services/banking operations experience.
• 3+ years of analytical experience in the areas of: financial crimes, fraud, and financial transactions.
• A strong demonstrated ability (5+ years) in being able to write SQL queries from scratch and be able to read and understand existing SQL scripts using multiple schemas (Ex: SQL Management Studio, TOAD for DB2, etc.).
• Strong data visualization and wrangling skills is a must.
• Experience with working with BI tools such as SAS, Tableau, Python, R, and any other analytics software (5+ years). Ability to speak to analytical insights derived from working with these or similar tools.

• A working knowledge of fraud issues.
• Any experience working with data models and creating rules and logic to review transactions for specific flags and potential risky behavior
• Demonstrated work history of working well with others in a team environment.
• Effective skills in the management of personal workloads with an emphasis on producing quality work with minimal errors in a demanding environment.
• Strong verbal and written communication skills.

• 401(k) with company match and Employee stock purchase plan
• Paid time for vacation, volunteering, and 28-day sabbatical after every 5 years of service for eligible positions
• Paid parental leave and family building benefits
• Tuition reimbursement
• Health, dental, and vision insurance