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Senior Manager, Internal Investigations

AT Charles Schwab
Charles Schwab

Senior Manager, Internal Investigations

Chicago, IL

Pay range: USD $90,000.00 - $200,100.00 / Year

Your opportunity

Located within the Conduct Risk Management section of Financial Crimes Risk Management, the purpose of the Internal Investigations team is to investigate potential violations of the Code of Business Conduct and Ethics, the law, regulations, and/or Schwab conduct-related policies.

The primary role of the Internal Investigations Senior Manager is to investigate incidents of potential violations. These investigations are often sophisticated and require excellent interview and other communication skills, as well as the ability to build effective partnerships and work in close collaboration with internal and external partners. The Internal Investigations Senior Manager will lead and/or assist in conducting highly confidential internal investigations. This includes collecting and researching evidence from various sources, conducting interviews, and creating investigative reports documenting relevant facts and information pertaining to the matter. The Senior Manager will use a variety of business systems and investigative tools in conducting and resolving investigations.

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The Senior Manager will report to the Internal Investigations Director and responsibilities include (but are not limited to):

  • Investigating cases including conducting employee interviews.
  • Collaborating with subject matter experts, business leadership, Human Resources, and the Corporate Legal Group as necessary.
  • Presenting case summaries and investigative findings to management, including senior leadership, as well as partners within other areas of the firm.
  • Filing Suspicious Activity Reports (SARs).
  • Identifying process risks and control gaps and proposing updates to guidelines and procedures as necessary.
  • Partnering with Compliance personnel in response to regulatory requests.
  • Testifying in FINRA arbitration hearings related to internal investigations.
  • Providing regular updates to management on cases, threats, trends, and projects.

What you have

  • At least five years' background experience in Law Enforcement, or in financial services industry (banking and/or securities), Risk Management or Compliance investigations.
  • Bachelor's Degree or equivalent experience.
  • Excellent verbal, written and analytical skills.
  • Strong focus on attention to detail.
  • Experience interviewing.
  • Ability to work independently, concurrently handle multiple investigations, demonstrate excellent time management skills, and prioritize matters based on potential risk to the firm and its clients.
  • Skilled working closely with internal business partners.
  • Strong research, analytical and interpersonal skills.
  • Experience preparing and filing Suspicious Activity Reports (SAR) within regulatory standards and timelines is a plus (but not required).
  • Active Series 7/63 & 9/10 a plus.
  • Certified Financial Crime Specialist and/or Certified Fraud Examiner Certification a plus.

What's in it for you

At Schwab, we're committed to empowering our employees' personal and professional success. Our purpose-driven, supportive culture, and focus on your development means you'll get the tools you need to make a positive difference in the finance industry. Our Hybrid Work and Flexibility approach balances our ongoing commitment to workplace flexibility, serving our clients, and our strong belief in the value of being together in person on a regular basis.

We offer a competitive benefits package that takes care of the whole you - both today and in the future:

  • 401(k) with company match and Employee stock purchase plan
  • Paid time for vacation, volunteering, and 28-day sabbatical after every 5 years of service for eligible positions
  • Paid parental leave and family building benefits
  • Tuition reimbursement
  • Health, dental, and vision insurance

Client-provided location(s): Chicago, IL, USA
Job ID: CharlesSchwab-2025-108465
Employment Type: Other

Perks and Benefits

  • Health and Wellness

    • Health Insurance
    • Dental Insurance
    • Vision Insurance
    • Life Insurance
    • Short-Term Disability
    • Long-Term Disability
    • FSA
    • FSA With Employer Contribution
    • HSA
    • HSA With Employer Contribution
    • Pet Insurance
    • Mental Health Benefits
  • Parental Benefits

    • Birth Parent or Maternity Leave
    • Non-Birth Parent or Paternity Leave
    • Fertility Benefits
    • Adoption Assistance Program
    • Family Support Resources
    • Adoption Leave
  • Work Flexibility

    • Hybrid Work Opportunities
  • Office Life and Perks

    • Commuter Benefits Program
    • Snacks
    • Company Outings
    • On-Site Cafeteria
    • Holiday Events
  • Vacation and Time Off

    • Paid Vacation
    • Paid Holidays
    • Personal/Sick Days
    • Sabbatical
    • Leave of Absence
    • Volunteer Time Off
  • Financial and Retirement

    • 401(K) With Company Matching
    • Stock Purchase Program
    • Performance Bonus
    • Financial Counseling
  • Professional Development

    • Tuition Reimbursement
    • Promote From Within
    • Shadowing Opportunities
    • Access to Online Courses
    • Internship Program
    • Work Visa Sponsorship
    • Leadership Training Program
    • Associate or Rotational Training Program
  • Diversity and Inclusion

    • Employee Resource Groups (ERG)
    • Diversity, Equity, and Inclusion Program