Senior Investment Consultant- Singapore

Your opportunity

At Schwab, you're empowered to make an impact on your career. Here, innovative thought meets creative problem solving, helping us "challenge the status quo" and transform the finance industry together.

Charles Schwab Singapore (Schwab) is an affiliate of Charles Schwab & Co., Inc. and is registered withthe Monetary Authority of Singapore ("MAS") to carry out the regulated activities, dealing in securitiesand futures. We provide service for investors interested in the U.S. market, providing secure, easy-to-use online tools and resources. Our focus is to ensure that every client experiences the very bestSchwab has to offer.

We want you to bring your positivity, curiosity, drive, and passion for delighting clients to the Schwab Senior Investment Consultant position. You will be part of a diverse network of skilled Senior Investment Consultants, who are crafting and growing, their practices, while driving successful outcomes for our clients. We are looking for professionals who advocate on behalf of our clients by listening and discovering what is most important to them, understand who they are, and then collaborating with a team of internal specialists to help clients fulfill those goals and dreams.

• Demonstrate an understanding around how to assess suitability and deliver appropriate
  portfolio advice as well as incorporate an understanding of local tax, regulations, and policies.
• Foundational experience using analytical skills and applying a wealth management planning
  based, consultative approach to assess and find appropriate solutions.
• Ability to deliver advice as appropriate and jurisdictionally allowed to support practice clients
  and help them stay on track of their financial goals while adhering to advice policies and
  guidelines.
• Identify clients' investment objectives and make recommendations based on those investment
  objectives.
• Research and solve customers' investment needs.
• Demonstrate basic understanding of EDGE Relationship Process and begin applying into all
  client interactions.
• Has good understanding of identification and other requirements for account applications in preparation to be sent to Global Operations
• Maintains good overall knowledge of Schwab products and services including expertise in
  several moderately complex products and is proficient in collecting all suitability data and
  making linkage between customer needs and company products both offshore and on.

• Foundational knowledge around developing and executing a local business plan to drive
  business development and generate new to firm households.
• Ability to generate leads through networks, referrals, external/internal partnerships, as well as events.
• Responsible for proactive outreach to prospective clients with the goal to grow long term
  relationships.
• Increase branch/brand awareness by participating in community activities, networking and
  prospecting potential clients and begin to develop relationships with centers of influence.
• Identifies, recommends and delivers investment and educational seminars to prospective
  customers
• Follow up on internally routed leads.
• Where appropriate, apply a broad range of knowledge, skills, and experiences for servicing clients in allowable advised relationship offers.
• Responsible for driving referrals through leveraging relationships with existing clients and
  outside Circle of Influence.

• Demonstrate the ability to effectively execute a consistent client relationship management
  process that delights clients, drives referrals, and retains clients at Schwab for lifetime.
• Understand how to engage and inspire trust as demonstrated through client retention, CPS feedback, scores, and client feedback.
• Responsible for actively engaging with clients by advising services and solutions that meet
  their needs and financial goals.
• Drive high client contact activities and touch points to grow and deepen relationships and
  increase the share of wallet by utilizing the Schwab Relationship Process.
• Leverage existing relationship resources (i.e. planning tools, etc.) to deepen and retain client relationships.
• Ability to use problem resolution and analytical skills to address client's concerns. Is able to resolve customer issues of moderate complexity with little assistance. Answers customer inquiries to provide education and resolve customer account issues. If applicable, efficiently passes queries for existing customers to CS&Co global teams.
• Form relationships with key business partners and connect with others across the firm to get results. Interact with other departments and Global Operations to exchange information, research and resolve problems or complaints and explore and plan opportunities for customers.
• Ability to leverage personal strengths and the professional strengths of the firm in support of maintaining and growing new relationships and overall sales activities.
• Effectively consult with clients through active listening, asking the right questions, resolving conflicts, educating others and counseling clients.

• Desire to work in a collaborative, team-based environment
• Robust consulting, influencing and client engagement skills
• Proactivity and resourcefulness with the ability to balance service, risk/compliance policies and
  sales goals
• Ability to establish trust and rapport with a positive demeanor, and active listening
• An ownership mentality with desire for continual professional development
• Ability to adapt and implement change as the market and business conditions evolve
• Willingness to engage within the community
• Coach-ability; receive and implement feedback
• Aspirations for more than baseline expectations.
• Thorough understanding of US markets and various asset classes (e.g. equities, bonds, ETFs)
• Strong public presentation skills to leveraged for events and webinars
• Willingness to collaborate and ideate to solution for issues involving cross functional teams
  (e.g. business development, operation, and compliance team etc.)
• Current and active MAS Licensed Representative in regulated activities
• FINRA Series 7 license preferred (may be obtained within 180 days of employment)
• 10+ years industry experience preferred in Brokerage, Asset Management & Banking
• Well-developed communication skills in both written and oral English
• Fluent in English, another language is preferable but not mandatory
• Degree holder in Finance, Economics or related discipline with CFA or CFP preferred

• Pension plan
• Paid time for vacation and volunteering
• Paid parental leave and family building benefits
• Medical and dental insurance
• Employee Assistance Program
• Global medical business travel insurance