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Retirement Specialist, Operations

AT Charles Schwab
Charles Schwab

Retirement Specialist, Operations

Fairlawn, OH

Salary: USD $41,400 - $73,700 / Year

Your opportunity

Plan Sponsors and participants deserve our best, every time. We respect them and their time by ensuring every interaction with us is simple and easy. The goal of Plan Administration is to meet the needs of Schwab Retirement Plan Services by providing fast and accurate execution of customer needs, with tremendous ease along with all the safety and assurances we expect for our own retirement plan needs. It's all about Simplicity, Service and Scale, redefining how we move forward our value proposition.

What you'll do:

The Distributions Specialist handles the distribution of funds from retirement plans and ensures proper taxation with the IRS. Funds are distributed directly, rolled over or transferred in-kind, for those retiring or leaving the company, and people taking distributions while still employed. Tasks also include stops and reissues payments when necessary, and handles other duties such as qualifying hardship documentation and splitting accounts for beneficiaries and alternate payees following divorce. The most qualified candidate will perform activities like these, with the support of management, for 35-40 distributions specialists spread across our locations in Richfield, Ohio, Austin, Texas, and two locations in India. The oversight of the team also includes ensuring that service level guarantees are consistently met, internal partners are satisfied with the execution and timeliness of requests, and external clients' requests are treated with the utmost care and urgency. Work on projects and initiatives as delegated by management and duties as defined by business need.

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What you have

  • Have some financial services experience, retirement preferred but not required
  • Willingness to learn in a face paced environment
  • Manage time effectively to address daily workloads
  • Ability to communicate and collaborate effectively within team and across various departments
  • Ability to meet high efficiency standards
  • Ability to be thoughtful, adapt and contribute to a constantly changing environment
  • A team player who encourages a positive team environment
  • A keen focus on service with the ability to mitigate risk
  • Support new initiatives with the desire to contribute to innovation and process improvement
  • Engagement with the team and Schwab culture
  • Professionalism and Situational Awareness

In addition to the salary range, this role is eligible for bonus or incentive opportunities.

What's in it for you

At Schwab, we're committed to empowering our employees' personal and professional success. Our purpose-driven, supportive culture, and focus on your development means you'll get the tools you need to make a positive difference in the finance industry. Our Hybrid Work and Flexibility approach balances our ongoing commitment to workplace flexibility, serving our clients, and our strong belief in the value of being together in person on a regular basis.

We offer a competitive benefits package that takes care of the whole you - both today and in the future:

  • 401(k) with company match and Employee stock purchase plan
  • Paid time for vacation, volunteering, and 28-day sabbatical after every 5 years of service for eligible positions
  • Paid parental leave and family building benefits
  • Tuition reimbursement
  • Health, dental, and vision insurance

Client-provided location(s): Richfield, OH, USA
Job ID: CharlesSchwab-2024-103999
Employment Type: Other

Perks and Benefits

  • Health and Wellness

    • Health Insurance
    • Dental Insurance
    • Vision Insurance
    • Life Insurance
    • Short-Term Disability
    • Long-Term Disability
    • FSA
    • FSA With Employer Contribution
    • HSA
    • HSA With Employer Contribution
    • Pet Insurance
    • Mental Health Benefits
  • Parental Benefits

    • Birth Parent or Maternity Leave
    • Non-Birth Parent or Paternity Leave
    • Fertility Benefits
    • Adoption Assistance Program
    • Family Support Resources
    • Adoption Leave
  • Work Flexibility

    • Hybrid Work Opportunities
  • Office Life and Perks

    • Commuter Benefits Program
    • Snacks
    • Company Outings
    • On-Site Cafeteria
    • Holiday Events
  • Vacation and Time Off

    • Paid Vacation
    • Paid Holidays
    • Personal/Sick Days
    • Sabbatical
    • Leave of Absence
    • Volunteer Time Off
  • Financial and Retirement

    • 401(K) With Company Matching
    • Stock Purchase Program
    • Performance Bonus
    • Financial Counseling
  • Professional Development

    • Tuition Reimbursement
    • Promote From Within
    • Shadowing Opportunities
    • Access to Online Courses
    • Internship Program
    • Work Visa Sponsorship
    • Leadership Training Program
    • Associate or Rotational Training Program
  • Diversity and Inclusion

    • Employee Resource Groups (ERG)
    • Diversity, Equity, and Inclusion Program