Salary: USD $85,000 - $110,000 / Year

Your opportunity

At Schwab, you're empowered to make an impact on your career. Here, innovative thought meets creating problem solving, helping us 'challenge the status quo' and transform the finance industry together.

Stock Plan Services focuses on supporting equity compensation for our B2B clients. As an IT Application Support Analyst, you will support multiple applications as well as support the mission to launch a consolidated platform of micro-sites to combine these segregated applications into a holistic user experience. While executing this goal we strive to maintain excellent customer support and deliver on sustaining engineering objectives. We are fueled by a diverse team of talented team members who continuously raise the bar on delivering best in class products and services to people all over the world.

• Lead daily stand-up to review, prioritize, and assign tickets opened on the Stock Plan Service Desk.
• Triage tickets, document, and execute remediation steps.
• Communicate with reporter of issue to gather needed information for triage and remediation.
• Partner with external tech teams to troubleshoot issues reported via the SPST Service Desk.
• Develop an execute SQL DB Scripts as a part of issue remediation.
• Create templates and update support documentation for How-To library.
• Be a strong advocate for our business partners and clients.
• Smoothly transition tickets to delivery teams for identified bugs in production.

• 401(k) with company match and Employee stock purchase plan
• Paid time for vacation, volunteering, and 28-day sabbatical after every 5 years of service for eligible positions
• Paid parental leave and family building benefits
• Tuition reimbursement
• Health, dental, and vision insurance