Salary: USD $199,000 - $248,000 / Year
Your opportunity
Do you want to be part of a dynamic Architecture team dedicated to delivering innovative solutions that address both current and future needs of customer contact center? Do you thrive on challenging yourself to think creatively and develop thoughtful technology solutions? If you are passionate about embracing new technologies and apply them to deliver value to our clients in a fast-paced environment and if you're ready to actively identify new opportunities and provide effective solutions, then this is a perfect fit for you.
At Schwab, you're empowered to make an impact on your career. Here, innovative thought meets creative problem solving, helping us "challenge the status quo" and transform the finance industry together.
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At Schwab, the Data and Rep Technology (DaRT) Architecture team delivers innovative solutions to build highly available, scalable, and reliable platforms, enabling reps to provide service excellence and individual businesses to make informed decisions to help clients own their financial futures. We are seeking a thought leader to join our highly energetic architecture team to design, guide, and govern the implementation of next generation Contact Center solutions. This role will be responsible for developing architecture strategy to modernize existing contact center ecosystem using on-prem and cloud-based SaaS products, collaborating with enterprise technology governance teams to ensure that the implementations are adhering to the Schwab technology standards, identifying potential risks and building plans to remediate the risks, and guiding development teams to build solutions as per the reference architecture.
This will be a great opportunity to work with highly talented technologists who bring a lot of energy, focus and fresh ideas that support our mission to provide value by seeing the world "Through Clients' Eyes"
What you're good at
- Architecting end-to-end contact center solutions including network, application and data using cloud and vendor technologies.
- Developing architecture artifacts and working with enterprise technology partners to get governance approvals.
- Maintaining a high degree of technical acumen with a hands-on approach to building technical solutions.
- Leading design sessions and guiding development teams to build highly available, scalable and reliable platforms and products.
- Big picture thinking and formulating pragmatic solutions that align with organization's strategy
- Crafting 3-5 years technology blueprints and roadmaps to build next generation Contact Center solutions.
- Translating complex ideas, technology, and programs into language senior management can relate to and performs as a key influencer on technical decisions that affect the business on a long-term basis
- Partnering with business stakeholders to drive architecture strategy that aligns with business strategy.
- Identify, assess, and manage architecture and design risks.
- Collaborating, influencing, and building consensus through constructive relationships and effective listening
- Bringing a passion to stay on top of tech trends, emerging technologies, and participate in internal technology communities.
What you have
- Bachelor of Science or equivalent in Computer Science or a related field
- 5+ years' experience in designing and building contact center applications in a highly regulated environment.
- 10+ years' experience in Object Oriented Programming preferably Java.
- 8+ years' experience in architecting applications on distributed computing platforms.
- 4+ years' experience in cloud technologies such as GCP, AWS.
- Proven experience in networking and telecommunication technologies including carrier VoIP and WAN services.
- Ability to work with modern and emerging Contact Center technologies or cloud Contact Center solutions.
- Experience with customer omnichannel platforms like Genesys, NICE CXone, Salesforce, etc. is a plus.
- Experience with DevOps and CI/CD tools like Bitbucket, Bamboo, Github, Jenkins, Airflow, Cloud build
- Sound knowledge in data and analytics space.
- Demonstrated experience with omnichannel integrations (Voice, Chat and Digital) including real time patterns such as API and event streaming
- Working experience of enterprise SaaS contact center solutions.
- Functional knowledge of financial banking, stock brokerage or insurance domains is preferred
- Critical-thinking and strong problem-solving skills with ability to analyze ambiguous, and constantly evolving requirements
- Cross-functional teams collaboration including engineering, product, business and executive leadership
- Attitude that fosters a culture of collaboration and teamwork
- Strong knowledge in agile development techniques
What's in it for you
At Schwab, we're committed to empowering our employees' personal and professional success. Our purpose-driven, supportive culture, and focus on your development means you'll get the tools you need to make a positive difference in the finance industry. Our Hybrid Work and Flexibility approach balances our ongoing commitment to workplace flexibility, serving our clients, and our strong belief in the value of being together in person on a regular basis.
We offer a competitive benefits package that takes care of the whole you - both today and in the future:
- 401(k) with company match and Employee stock purchase plan
- Paid time for vacation, volunteering, and 28-day sabbatical after every 5 years of service for eligible positions
- Paid parental leave and family building benefits
- Tuition reimbursement
- Health, dental, and vision insurance