Salary: USD $107,400 - $143,200 / Year
Your opportunity
At Schwab, you're empowered to make an impact on your career. Here, innovative thought meets creative problem solving, helping us "challenge the status quo" and transform the finance industry together.
Charles Schwab's Core Infrastructure Platforms Team brings technical and product expertise in support of business partner and firm-wide strategies. Our goal is to create and sustain modernized operational systems which promote simplicity and a best-in-class operational model. We are passionate about end-user experience. We want every interaction to be simple and easy. We are on a journey to build the future of financial services and transform the way we work to get there.
Want more jobs like this?
Get jobs in Lone Tree, CO delivered to your inbox every week.
We are seeking an experienced Business Analyst to join the Enterprise Billing Platform Team. The team's goal is to build trust, credibility, and strong partnerships with all business lines, technology, and vendors. We set high standards while providing thoughtful and strategic guidance in daily interactions.
What you are good at
You will support the Enterprise Billing platform. This platform includes operational applications, processes, various downstream interfaces that are dependent on those systems, and a vendor supported billing application. You may support one or multiple of these platforms.
You will be responsible for providing Business Analyst and Product Owner expertise to meet business objectives; bring leadership, perspective, consistency of approach, and quality assurance to assigned projects. You will assist the Platform Strategy and Support Team with several key tasks including, but not limited to, the below items.
- Work with the leadership team on annual business plans, quarterly roadmaps, and proposals
- Partner with business owners to intake enhancement requests, document impact, and define and track detailed requirements
- Manage platform backlog, aligning on business priority, and communicating progress updates to stakeholders
- Represent the platform team with vendor relationships, backlog tracking and intake, coordinates release testing, and progress communication
- Lead requirement writing using iterative Agile methodology in JIRA, defining acceptance criteria, partnering with technology, attending scrum meetings, and implementing technical enhancements
- Collaborate with technology on backlog grooming, iteration planning and release planning
- Perform technical certifications during internal and external production releases, outside of regular business hours
- Support business team day-to-day platform questions and assist in production support triage, acting as a liaison with technology partners, and escalate as needed
- Work with business partners to understand business processes, process flows, business needs and analyze pain points, identify viable solutions, and ultimately implement enhancements.
- Independently manage and coordinate project tasks, leads analysis interviews, owns facilitation of discussions, and communications with impacted areas regarding project.
- Investigate and validate reported issues to assess risk and exposure and ultimately provide input on prioritization
- Train business users on new product features
What you have
To ensure that we fulfill our promise of 'challenging the status quo,' this role has specific qualifications that successful candidates should have.
Required Qualifications:
- Excellent oral and written communications skills with internal and external customers; experience and comfort presenting to stakeholders and leadership teams
- Experience in the various facets of testing; test documentation, execution, and supporting others through the testing life cycle
- Experience in assisting in business requirement gathering and documentation
- Ability to effectively manage and lead projects within a cross functional project team (internal and external technology, operations, product, and business organizations)
- Must be organized and detail oriented with the ability to manage multiple tasks simultaneously
- Advanced knowledge of Excel, PowerPoint, Visio and other MS Office Products
- 5+ years of Brokerage Operation and/or business analysis experience
- Agile training and knowledge of JIRA and Confluence
Preferred Qualifications:
- Business Analysis experience with a billing function
- BA/BS degree
- FINRA Series 7 and 63
What's in it for you
At Schwab, we're committed to empowering our employees' personal and professional success. Our purpose-driven, supportive culture, and focus on your development means you'll get the tools you need to make a positive difference in the finance industry. Our Hybrid Work and Flexibility approach balances our ongoing commitment to workplace flexibility, serving our clients, and our strong belief in the value of being together in person on a regular basis.
We offer a competitive benefits package that takes care of the whole you - both today and in the future:
- 401(k) with company match and Employee stock purchase plan
- Paid time for vacation, volunteering, and 28-day sabbatical after every 5 years of service for eligible positions
- Paid parental leave and family building benefits
- Tuition reimbursement
- Health, dental, and vision insurance