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Alternative Investment Custody Specialist

AT Charles Schwab
Charles Schwab

Alternative Investment Custody Specialist

Phoenix, AZ

Pay range: USD $22.12 - $29.33 / Hour

Your opportunity

At Schwab, you're empowered to make an impact on your career. Here, innovative thought meets creative problem solving, helping us "challenge the status quo" and transform the finance industry together.

Want to build your financial services career with a diverse team in a fast-paced environment? Charles Schwab's Alternative Investment Custody Services may be the place for you! We are responsible for asset servicing of Alternative Investments including Trading, Asset Transfers, and Corporate Actions. We provide access to sophisticated wealth-management products that help clients and advisors compete and succeed in their business efforts.

As an Alternative Investment Custody Specialist, you will leverage your passion and enthusiasm to learn in providing the highest quality support to our internal and external business partners. Initially, you will be responsible for the timely and accurate processing of registration updates on Alternative Investment securities held by our clients. You will be responsible for end-to-end processing of registration updates for Alternative Investment securities. As you grow your experience and mastery additional opportunities within the team and across the broader organization will be available.

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Day to day responsibilities will include but not be limited to:

  • Processing transactions in a high paced environment.
  • Researching complex issues.
  • Help resolve complex transfer related issues and escalations.
  • Proactively share ideas for process improvement.
  • Working with our business partners to resolve transfer related issues.
  • Providing resolution steps for Alternative Investment transfers that are not in good order.

What you have

To ensure that we fulfill our promise of "challenging the status quo," this role has specific qualifications that successful candidates should have.

Required Qualifications

  • Associate degree or equivalent experience
  • 1 + years of brokerage firm experience or operational processing experience
  • Proficient with Microsoft Outlook, Excel, Adobe, and Word
  • Diagnostic Information Gathering: Identifying the information needed to clarify a situation, seeking that information from appropriate sources, and using skillful questioning to draw out the information when others are reluctant to disclose it.
  • Fostering Innovation: Developing, sponsoring or supporting new and improved methods, products, procedures, or technologies.
  • Building Collaborative Relationships: Ability to develop, maintain, and strengthen partnerships with others who can provide information, assistance and support
  • Results Orientation- Focus on setting challenging goals and meeting or exceeding them.
  • Flexibility- Openness to new procedures and technology. Looks for opportunities to provide critical support during high volume seasons.
  • Initiative- Identifying what needs to be done and doing it before being asked.
  • Capacity and passion to learn new functions.
  • Ability to maintain a positive attitude during times of heavy volume and/or change.
  • Complex problem-solving skills
  • Ability to maintain a high level of accuracy while also meeting efficiency/productivity goals.
  • Strong analytical, research, data entry and prioritization skills
  • Strong interpersonal and teamwork skills, ability to work with internal and external business partners.
  • Great communication skills
  • Detail orientated, self-motivated, goal driven, able to multi-task, realize the importance of follow through, and have great time management skills.

Preferred Qualifications

  • Alternative Investment operation experience
  • ACAT and Non-ACAT transfer experience
  • Reconciliation of breaks
  • Processing Journal requests

What's in it for you

At Schwab, we're committed to empowering our employees' personal and professional success. Our purpose-driven, supportive culture, and focus on your development means you'll get the tools you need to make a positive difference in the finance industry. Our Hybrid Work and Flexibility approach balances our ongoing commitment to workplace flexibility, serving our clients, and our strong belief in the value of being together in person on a regular basis.

We offer a competitive benefits package that takes care of the whole you - both today and in the future:

  • 401(k) with company match and Employee stock purchase plan
  • Paid time for vacation, volunteering, and 28-day sabbatical after every 5 years of service for eligible positions
  • Paid parental leave and family building benefits
  • Tuition reimbursement
  • Health, dental, and vision insurance

Client-provided location(s): Phoenix, AZ, USA
Job ID: CharlesSchwab-2025-107691
Employment Type: Other

Perks and Benefits

  • Health and Wellness

    • Health Insurance
    • Dental Insurance
    • Vision Insurance
    • Life Insurance
    • Short-Term Disability
    • Long-Term Disability
    • FSA
    • FSA With Employer Contribution
    • HSA
    • HSA With Employer Contribution
    • Pet Insurance
    • Mental Health Benefits
  • Parental Benefits

    • Birth Parent or Maternity Leave
    • Non-Birth Parent or Paternity Leave
    • Fertility Benefits
    • Adoption Assistance Program
    • Family Support Resources
    • Adoption Leave
  • Work Flexibility

    • Hybrid Work Opportunities
  • Office Life and Perks

    • Commuter Benefits Program
    • Snacks
    • Company Outings
    • On-Site Cafeteria
    • Holiday Events
  • Vacation and Time Off

    • Paid Vacation
    • Paid Holidays
    • Personal/Sick Days
    • Sabbatical
    • Leave of Absence
    • Volunteer Time Off
  • Financial and Retirement

    • 401(K) With Company Matching
    • Stock Purchase Program
    • Performance Bonus
    • Financial Counseling
  • Professional Development

    • Tuition Reimbursement
    • Promote From Within
    • Shadowing Opportunities
    • Access to Online Courses
    • Internship Program
    • Work Visa Sponsorship
    • Leadership Training Program
    • Associate or Rotational Training Program
  • Diversity and Inclusion

    • Employee Resource Groups (ERG)
    • Diversity, Equity, and Inclusion Program