Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!
What you will be doing
PRINCIPALES FONCTIONS ET RESPONSABILITÉS :
- Servir de principal point de contact pour les patients
- Communiquer avec les patients pour recueillir de l'information et les renseigner sur les services offerts par le programme
- Servir d'expert en remboursement dans le territoire qui lui est confié
- Renseigner les patients sur les services du programme, y compris, sans s'y limiter, une formation sur l'auto-injection, les options en matière de pharmacie et le soutien au remboursement
- Assurer la coordination des services aux patients en temps opportun pour offrir un accès rapide et continu au traitement
- Travailler en collaboration avec les autres membres de l'équipe dans divers rôles pour coordonner le cheminement du patient et assurer l'intégration du patient
- Gérer tous les aspects de la couverture pour maximiser et maintenir la couverture d'assurance du médicament d'ordonnance
- Interagir régulièrement avec les compagnies d'assurance, les pharmacies et d'autres professionnels de la santé pour offrir un soutien optimal en matière de remboursement
- Coordination des ordonnances (initiales et renouvellements)
- Signaler les effets indésirables
- Autres tâches connexes qui lui sont confiées
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PRIMARY DUTIES AND RESPONSIBILITIES:
- Key point of contact for patients
- Contact patients to gather information and educate patients on program services
- Be a reimbursement expert in his/her assigned caseload territory
- Educates the patient on program services, including but not limited to injection training, pharmacy options, and reimbursement support
- Ensure coordination of patient services in a timely manner resulting in a rapid and continuous access to therapy
- Works collaboratively with other team members in various roles to coordinate the patient journey and ensure patient onboarding
- Manage all aspects of coverage to maximize and maintain prescription drug coverage
- Regularly interacts with insurance companies, pharmacies, and other healthcare professionals to provide optimal reimbursement support
- Coordination of prescriptions (initial and renewal)
- Adverse Event reporting
- Ad hoc duties as assigned
What your background should look like
EXPÉRIENCE ET SCOLARITÉ REQUISES :
Exigences :
- Diplôme postsecondaire ou grade d'associé ou une combinaison équivalente d'études et d'expérience est exigé
- Bilinguisme (anglais/français) est un atout (obligatoire pour les postes au Québec)
- Expérience du service à la clientèle
Atouts :
- Baccalauréat
- Expérience dans le domaine du remboursement public ou privé tiers, dans un centre d'appel ou dans l'industrie pharmaceutique, dans la vente, les soins gérés, le soutien clinique ou toute expérience connexe, un atout
- Expérience du service à la clientèle
- Compréhension de l'information médicale
- Connaissances des programmes de remboursement publics, privés et fédéral
- Expérience de l'utilisation d'un système de GRC un atout.
- Bonnes aptitudes de gestion de projets
- Connaissance de SalesForce.com un atout
COMPÉTENCES, CONNAISSANCES ET APTITUDES REQUISES :
- Aptitudes exceptionnelles dans le service à la clientèle et excellente étiquette au téléphone
- Axé ou axée sur les résultats et les détails
- Très bonnes compétences d'analyse et d'organisation
- Excellentes aptitudes de gestion du temps et des urgences
- Capacité à collaborer efficacement avec les associés de programme
- Capacité à travailler de façon autonome à distance
- Capacité à gérer plusieurs tâches et priorités concurrentes
- Capacité à communiquer efficacement oralement et par écrit en anglais et en français (oral et écrit) pour les postes au Québec et au Nouveau-Brunswick
- Très bonnes aptitudes en information et connaissance de Microsoft Office
- Capacité à s'adapter aux changements ou à l'ambiguïté
- Capacité à respecter les normes de rendement et les procédures exigées par le programme
EXPERIENCE AND EDUCATIONAL REQUIREMENTS:
Requirements:
- Bilingualism (English/French) is an asset (requirement for province of Quebec)
- Experience in a customer service setting
Assets:
- Post-secondary education certificate, diploma, or degree an asset
- Experience in public or private third party reimbursement arena, call center setting or pharmaceutical industry in sales, managed care, clinical support, or related experience an asset
- Experience in a Customer Service setting
- Comprehension of medical information
- Knowledge of public, private and federal reimbursement an asset
- Previous work using a CRM system an asset
- Project management skills
- Knowledge of SalesForce.com an asset
- Previous work in health insurance experience an asset
- Previous work in pharmacy an asset
MINIMUM SKILLS, KNOWLEDGE AND ABILITY REQUIREMENTS:
- Exceptional customer service skills and phone etiquette
- Detail and result oriented
- Strong analytical and organizational skills
- Excellent time management skills & sense of urgency
- Ability to collaborate effectively with program associates
- Ability to work autonomously in a remote setting
- Ability to manage multiple tasks and priorities at once
- Ability to communicate effectively both orally and in writing and in both English and French (oral and written) for the Quebec and New Brunswick Provinces.
- Strong computer skills and knowledge of Microsoft Office
- Ability to adapt to change and ambiguity
- Adhere to Performance Standards and Procedures required by the program
The successful candidate may have daily contacts with unilingual English-speaking customers, patients or peers from cross-functional teams.
Le candidat retenu aura/pourrait avoir des contacts quotidiens avec des clients, des patients ou des pairs unilingues anglophones d'équipes interfonctionnelles.
What Cencora offers
We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members' ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave.
To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more.
Schedule
Full time
Affiliated Companies:
Affiliated Companies: Innomar Strategies
Equal Employment Opportunity
Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.
The company's continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.
Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email hrsc@cencora.com. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned
Accessibility Policy
Cencora is committed to fair and accessible employment practices. When requested, Cencora will accommodate people with disabilities during the recruitment, assessment and hiring processes and during employment.