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Job Details

POSITION SUMMARY:

Prepares, and manages clients' shipping orders domestically and internationally. Main duties include reviewing shipment requirements to ensure shipments are promptly processed and proactively communicating updates.

PRIMARY DUTIES AND RESPONSIBILITIES:

Professionally answer emails directed to the Core Logistics Department Create new shipment orders for both domestic and international routes. Validate new orders received from the customer portal to ensure the accuracy of information and documentation. Works closely with US and EU customer services teams. Utilize World Courier's operational tools to search import requirements. Advise customers on the regulatory requirements of importing into foreign countries (customs procedures, duties, taxes, time spent in customs according to value, and documentation requirements). Pre-advise destination office for commodities requiring special attention, such as import permits, formal entry, large size, etc. Provide standard quotes to customers. Planning domestic routings while considering carrier requirements. Routing domestic shipments on next reliable and direct flights out (NFO service). Entering clear and precise notes/instructions of customer expectations into the job file. Following up on live jobs and communicate status updates to customers. Manage system visibility reports. Liaises with other World Courier offices/departments to find solutions to meet customers' needs better. Providing continuous support to the client and internal operational teams throughout the duration of the shipment. Monitoring shipment during transport and reacting flexibly to any deviation from the plan. Give proper instructions to Ops to handle the shipment correctly. Communicate with national and international stations and agents. Flexible work schedule (24-hour company will require overtime, holiday schedules, and weekend shifts as necessary). Compliance with all appropriate policies, procedures, safety rules, and regulations. Performs related duties as assigned.

• Effective English communication, including writing, speaking, and interpersonal communication.
• Quick critical thinking and problem-solving abilities
• Excellent customer service and client relations skills
• Organization and time management skills.
• Good collaboration and teamwork abilities
• Ability to work in a fast-paced environment.
• Ability to use computers, software, and other technology to manage shipping orders and communicate.
• Understanding of the supply chain, including common obstacles and effective solutions
• Strong geography knowledge
• Interpersonal skills sufficient to develop and maintain cooperative working and business relationships with others.
• Strong organizational skills, and attention to detail
• Self-motivated and uses own initiative.