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Job Details
Position Summary:
Under general direction of the Operations Manager - QLD / NT, the overall purpose of this position is to work proactively as a member of the operations team in providing a 24 x 7 customer focused service responsible for:
- Performing operational functions effectively and efficiently, and in accordance with World Courier Global and Australian policies and procedures and regulatory requirements, which includes:
- Collecting and delivering customer shipments
- Data processing job orders and organising collection and delivery of customer shipments, liaising with customers, agents, carriers and other World Courier offices
- Preparing and executing customer shipments for air export and import, utilising the company's shipment processing systems and completing regulatory clearances
- Monitoring shipments in transit, initiating effective action as necessary to rectify issues
- Handling customer enquiries by telephone or email, providing estimates as required
- Assisting with answering inbound telephone calls as necessary
- Actively supporting other functional areas of the business as required
- Any other duties as directed by the Operations Supervisor QLD / NT /National Operations Manager
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Skills and Knowledge:
- Significant customer service and/or operations experience
- Strong international & domestic geographic knowledge
- An understanding of Imports and Exports processes and statutory requirements
- Sound experience using the Microsoft Office Suite, including Word, Excel and Outlook
- Experience negotiating timelines and pricing with a range of stakeholders
- Strong interpersonal and communication skills
- Sound level of numeracy and demonstrated attention to detail
- Strong time management and organisational skills
- Sound written and verbal communication skills
- Problems solving skills
- Demonstrated ability to work flexibly within tight time schedules and in accordance with variable workload demands
- A calm and customer focussed approach
- Ability to use initiative
What Cencora offers
Benefit offerings outside the US may vary by country and will be aligned to local market practice. The eligibility and effective date may differ for some benefits and for team members covered under collective bargaining agreements.
Full time
Affiliated Companies
Affiliated Companies: World Courier (Aust) Pty. Ltd
Equal Employment Opportunity
Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.
The company's continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.
Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email hrsc@cencora.com. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned