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Job Details
POSITION SUMMARY:
The Operations Agent will be responsible for all Operational functions. Adhering to all World Courier SOP's, Working Instructions and policies. This role will require supportive activities to the Operations Supervisor in Johannesburg.
PRIMARY DUTIES AND RESPONSIBILITIES:
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Operational compliance & Operational excellence
Dispatch
- Driver management (deliveries, collections), assist with loading, unloading & stowing shipments
- Alert domestic agent and other offices - overnight shipments, include delivery instructions
- Packaging & temperature monitor preparation
- Vehicle checklists / daily fuel slips / service & repair bookings
- Fridge / Freezer checklists
- Gel pack preparation & stock levels
- GTC Cleaning records
- Temperature monitor management
- Packaging & temperature monitor recoveries
- Refrigerant & PCM replenishments
- TMS, DASH App, DASH & Agent Portal & updates
- Dry ice orders & follow ups
Exports
- Prepare & submit export documents
- Maintain EDI systems (Ship Shape)
- Airline bookings including usage of Airline booking & quoting portals
- TMS updates
- Route confirmations
- RIT & RIB Management, refrigerant replenishment
- Export compliance (CAA/Customs)
- Export Ad-Hoc airline rates
- Jetstream
- Request charges from vendors (truck hire, DG packaging etc)
- Resolve export delays (customs, DAFF etc)
- Airline interface / communication & messaging
Imports
- Prepare & submit import paperwork
- Incoterm/ Shipping Term management, including consignee broker handovers
- Clearing instructions completion & requests from Importers
- Monitor the customs clearance progress
- Resolve import delays (customs queries/stops, DAFF, DoH etc)
- Ensure compliance with import authorities (SARS and other entities)
- TMS updates including import charges
- Monitor temperature requirements thoroughly
- Ensure replenishment instructions are carried out and updated in TMS & DASH
- Request charges from vendors (truck hire, DG packaging etc)
- Ensure import regulations are met (DoH, DAFF etc)
- Cargo reporting to SARS via Ship Shape
- Clearing Instructions completion & requests from Importers
Ensure complete usage and completion of the following mentioned programs:
- Transport Management System (TMS)
- Jetstream (Integrated & Standalone)
- Ship Shape (Imports & Exports)
- DASH Driver App
- DASH Dispatcher Portal
- Agent Portal
- Bio-Star Next-Gen (OMNI)
- CTM-Star
- Op-Star
- OptiView / Filebound
- Coldstream Select
- X-Act / Cubixx
- Controlant Supply Chain Management
- Any new and upcoming programs / systems
Quality and support functions
- Ensure that the Operational Key Indicators (KPI) are meeting the organizations expectations.
- Support the Customer Service, Sales & CSS departments locally & globally when required.
- Support the Operations Supervisor Johannesburg when needed.
- Ensure the company's temperature control handling SOPs, Work Instructions & User Manuals are being followed rigorously to ensure shipment integrity at any time.
- Ensure the company's health & safety policies are adhered to and followed without deviation.
- Support in General and Multi-Use Packaging management where required.
Administrative tasks
- Ensuring that all charges are allocated in all jobs correctly and accurately.
- Uploading of PODs, Shipping & SOP related documents into TMS Jobs & DASH on a daily basis.
- Ensuring Vehicle check sheets & registers are in order and completed as per SOP requirements.
- Ensuring that all SOP, Work Instructions, Policies and their Annexes are completed and handled as per Internal Guideline & GxP/GDP requirements.
- Ensure that all data captured on systems and documents are true, accurate, neat and as per Internal Guidelines.
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EXPERIENCE AND EDUCATIONAL REQUIREMENTS:
- Background environment in the courier/freight industry
- Previous working experience in a hands-on warehousing environment
- NSC / SC / Matric / Grade 12
- Valid Driver's License (Code B or higher) [Manual Transmission]
REPORTS DIRECTLY TO: Operations Supervisor Johannesburg
MINIMUM SKILLS, KNOWLEDGE AND ABILITY REQUIREMENTS:
- Proficiency with Office program package
- Strong communication skills - both verbal and written
- Fluency in English Ability to complete multiple tasks, work under pressure and meet deadlines -> excellent organizational and time management skills
- Able to prioritise workload and handle continuous operational tasks
- Self-Motivated with strong commitment & willingness to learn regularly & in the long term
- Quality focused, having good routines on repetitive tasks while maintaining high attention to detail
- Flexibility, work different shifts as required by the business
What Cencora offers
Benefit offerings outside the US may vary by country and will be aligned to local market practice. The eligibility and effective date may differ for some benefits and for team members covered under collective bargaining agreements.
Full time
Affiliated Companies
Affiliated Companies: World Courier South Africa (Proprietary) Ltd.
Equal Employment Opportunity
Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.
The company's continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.
Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email hrsc@cencora.com. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned