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Job Details
The role is for advanced Level-1 technician / engineer with personal growth opportunities. The Engineer - IT Infrastructure Engineer I is as key part of a global IT Infra Operations team which manages Server, Network, Virtualization, Storage & Backup technology of Cencora core infrastructure. You will gain working exposure with teams from APAC, EMEA and AMER regions, alongside team of subject matter experts. The Engineer - IT Infrastructure Engineer I will be able to learn latest technologies in a structured and process-oriented environment.
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Considering these factors, this role works a repeating 2-week schedule:
Week 1: Sat-Mon, Thu-Fri
Week 2: Tue-Wed
No night shifts or on-call duty required for this role:
- Ensures completeness of technical requirements and functional architecture analysis for the support of system business solutions.
- Identifies requirements, gaps or issues and assist business end users.
- Works with impacted areas to ensure proper communication/review of requirements and support.
- Evaluates technical requirements for incidents and requests to determine the impact to the infrastructure including equipment redundancy and capacity requirements.
- Installs, configures, and tests infrastructure modifications against the change control authorize and schedule
- Adheres to security requirements and makes recommendations to improve security and participates in investigations as needed.
- Escalates incidents as per the process and in timely manner.
- Perform routine maintenance tasks, assists in establishing requirements, methods and procedures for routine maintenance.
- Ensures performance meets the present and future needs of the business.
- Forecasts utilization patterns and identifies modifications or upgrades.
- Ensures continuous monitoring procedures are set per the standard procedures and requirements.
- Recommends changes/enhancements for improved systems availability, reliability and performance.
- Performs Level 1 incident assessment and resolution on infrastructure solutions.
- Investigates alternative methods to expedite incident resolution.
- Recommends procedures and controls for incident resolution or creates temporary solutions until permanent solutions can be implemented.
- Performs Level 1 request analysis and fulfillment on infrastructure solutions.
- Researches, analyzes and recommends the implementation of software or hardware changes to rectify current problems or similar future problems.
- Reviews checklists and scripts and updates as needed while ability to perform the task.
- Works with auditors and security groups to ensure adherence to governance, regulations, and compliance with policies and procedures.
- Works with vendors to resolve problems and develop infrastructure solutions.
- Evaluates vendor solutions to ensure compliance with requirements.
- Documents new or modified infrastructure solutions, modules, test activities/results and other areas such as error handling into the incident ticket.
- Proofreads documents for accuracy and follow the instructions to execute the steps.
- Bachelor's degree or technical institute degree/certificate in a relevant field or equivalent work experience.
- Minimum two (2) to three (3) years of experience in one or more technology towers. Primarily Windows, Linux, VMware.
- Knowledge on networking and storage. (Good understanding of multiple technologies a plus)
- Experience working within an enterprise ticketing system - incidents, requests, change control - preferably Service-Now
- Experience working within an enterprise monitoring systems - Alert, events, notifications - preferably NewRelic and Solarwinds
- Relevant certification would be an advantage.
- Demonstrates knowledge of a broad range of hardware and software products.
- Experience with general IT concepts beyond their primary discipline
- Understand ITSM/ITIL service operations processes - INC, REQ Fulfillment and Change
- Good analytical and problem-solving skills
- Good interpersonal skills; effective team player
- Good analytical skills with attention to detail
- Ability to prioritize workload
- Assist next level engineers as needed, Level 2, SME and Engineering teams
Ability to work within shift guidelines:
- Week 1: Sat-Mon, Thu-Fri
- Week 2: Tue-Wed
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What Cencora offers
We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members' ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave. To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more. For details, visit https://www.virtualfairhub.com/cencora
Equal Employment Opportunity
Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.
The company's continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.
Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email hrsc@cencora.com. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned
Affiliated Companies
Affiliated Companies: AmerisourceBergen Services Corporation