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What you will be doing

JOB PURPOSE

Reporting to the Vice President Quality Assurance for Cencora's International Business Group, the incumbent will be responsible to develop and lead Quality Academy (a professional organization and infrastructure = school) for effective and compliant Quality training program and knowledge management for the entire business units Alliance Healthcare and Alloga across all countries and services.

• In alignment with business strategies and goals, determing the best-fit training program and lead the development and implementation targeted to the various levels of maturity levels across the BU organization.
• Develop and lead the Quality Academy (= school for Quality) as a Center of Expertise community across the BUs, all countries, and facilities to foster professional and innovative learning methods and technologies to maintain and enhance a qualified status of all personnel in an ever-changing environment:
  • Role-based training curricula based harmonized job-roles
  • Training content of standard modules according to modern methods like videos, eLearning, learning nuggets, and digital features
  • Pool of qualified trainer and defined methods to qualify trainers (didactical and expert knowledge)
  • Onboarding program with theoretical and practical effectiveness checks
  • Training schedule and training calendar accessible for entire IBG
  • Integration of external learning plattforms and use of associations
  • Performance monitoring and continuous improvement of the training management through KPIs
  • Inspection readiness program, checklist, and specific trainings
  • Compliance & competency-based development program for Quality organization
• As CoE leader support the development of CoE members towards a highly performing and motivated team.
• Act a business system owner for the LMS (Learning Management Module) of a standard eQMS, define the architecture, configuration and technical features of the system, support the implementation/roll-out of that system, and integration into other systems like with the HR system WorkDay.
• Monitor the adherence and effectiveness of the Quality training program through operational performance and customer satisfaction by establishing and maintaining Quality KPIs, and the BU-wide Quality Management Review, and lead the continuous improvement program.
• Serve as Quality Ambassador and lead a Quality culture program to enhance Quality engagement and prioritization throughout all level of the organization
• Responsible for annual budget assigned to training management (licenses for LMS, external provision of training modules etc.).
• Represent AH and Alloga at meetings with regulators, customers, relevant external forums and associations.

• Bachelor/Master's degree in Science or general business disciplines
• Certification either in knowledge/learning management or change management
• Preferably, additional business certifications like MBA, OE (Lean/Six Sigma)

• In depth knowledge about best-practices about learning, knowledge, and change management (method, systems, processes, benchmarking etc.)
• Good understanding of general GXP and ISO regulations with special focus on people Qualification and documentation management, plus common industry standards.
• Strong interpersonal and communication skills, and ability to influence, motivate thoughout all levels from shopfloor to management
• Strong analytical and project management skills to identify and prioritize business opportunities, risk, needs and to lead complex from concept, business cases, project planning throughout execution in time, budget, and quality.
• Must be a collaborative facilitator and leader, building consensus and win-win solutions while championing quality with internal and external stakeholders.
• Strong leadership skills and track record of building high performing, stable and motivated teams in a matrix and community set-up
• Up-to-date with industry trends, technical innovations and new way of working related to training, knowledge, and organizational change

• Proven experience of 10+ years of professional experience in various companies in a regulated environment, of which a minimum of 5+ years of leadership position in learning/training or HR functions.
• Experience in leading changes, re-organizational, technical, merger & acquisitions, ability managing ambiguity and complexity of processes, systems, and people impact.