• To present Alloga and its services to Clients in a professional manner through direct communications in face-to-face meetings, telephone calls, virtual meetings, e-mails, and any other communicative mediums.

• To ensure all contact with Clients is responsive to their needs.

• To prepare and present KPI data and forecasting reports and advises on a monthly and quarterly basis

• To ensure that the KPI results are to agreed targets and/or plans are in place to achieve set targets

• To continually look to improve our service both internally and externally

• Manage changes in inbound and outbound volumes with external and internal contacts by sharing the information to manage client expectation and Alloga service.

• To ensure a schedule of business reviews appropriate to each Client is agreed, but at least one meeting per quarter, conducted with a planned agenda, the output of which can be demonstrated through meeting minutes or noted actions saved in the Client Accounts folder on the network.

• To explore, scope and potentially implement new business (inc. Value Added Services) to the benefit of existing Clients, and support Alloga's broadening of services. In turn, liaise with the relevant department where a Client identifies a service not yet available from Alloga.

• Support the Implementation Manager as appropriate to ensure a successful go-live for new business.

• To ensure a strong perception of Alloga's service proposition from current Clients, providing effective communication to the business, or relevant department, where a Client's perception of our services falls short of what would otherwise be expected.

• Where a Client's Service is impacted by Alloga's actions, to provide a positive contribution to resolution; demonstrated through ownership and potential mitigation of any loss that may be incurred by the Client and minimise the impact of any loss exposure to Alloga.

• Where a specific incident or action has significantly impacted Service to a Client, or its product, to ensure all relevant NIE/QIR deviation reporting has been instigated and owned by the relevant department, and where necessary involve Quality colleagues in all relevant discussions with Clients.

• To ensure timely response to Client enquiries and proactively communicate issues to Clients.

What your background should look like

Knowledge, Skills and Experience Required

• Educated to Degree Standard or with a significant amount of experience in a similar role

• Experience within the Pharmaceutical/FMCG industry a distinct advantage

• Understanding of supply chain/warehouse concepts

• Highly competent in standard office computer packages with excellent presentation skills

• A Sound Knowledge of Good Distribution Practice

• Trained in all relevant SOPs within 3 months

Key Working Relationships

• Head of Client Accounts and Customer Care

• Key Account Manager

• Client Account Managers

• Implementation Manager

• Customer Care / Customer Care Managers

• Operations

• Quality

• Finance

• Existing Clients

What Cencora offers

All team members globally are provided with basic life insurance, personal accident insurance, business travel accident insurance, and EAP resources at no cost. Additional country-specific benefits such as healthcare, sick leave, death and disability, retirement, as well as perks and allowances may be provided. Details of programs vary by location.

Schedule

Full time

Affiliated Companies

Affiliated Companies: Alliance Healthcare Management Services (Nederland) BV

Equal Employment Opportunity

Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.

The company's continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.

Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email hrsc@cencora.com. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned