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Job Details

Summary:

Under general direction of the Manager, Business Development, responsible for improving the daily operations of the department by contributing to the creation and maintenance of standard operating guidelines, procedures, templates, tools and training programs. Works with the supervisors and management to create and maintain reports, training initiatives and key performance metrics; acts as a backup supervisor when necessary. Proactively searches for and presents process improvement opportunities to management and helps define, plan and implement solutions; supports the development of site managers and supervisors by identifying training opportunities and contributing to the development of training programs.

• Manages projects of a complex nature related to departmental performance; initiates, establishes, and maintains business relationships with all key stakeholders of the project, both internal and external; manages resources appropriately in order to reach goals and objectives
• Assists with day-to-day operations of the department as directed by the business development manager or director; works with teams and management to resolve schedule and resource conflicts
• Contributes to the creation, documentation, and maintenance of standard operating guidelines, procedures, templates and tools; looks for opportunities to standardize and simplify documentation and procedures across all models
• Proactively searches for and presents process improvement opportunities to management; assists management in defining, planning and implementing solutions
• Identifies training needs and assists in developing training programs to meet those needs
• Identifies reporting needs and develops reports to support client requirements and ICS performance goals; works with supervisors to standardize reporting as much as possible across the models and ensures that all supervisors understand and use the reporting tools effectively
• Identifies and defines IT needs for the department; works with various IT departments to ensure hardware and software needs are met
• Monitors and supports maintenance of the Document Management System
• Performs related duties as assigned

• Requires some training in fields such as business administration, accounting, sales, marketing, computer sciences or similar vocations generally obtained through completion of a four year Bachelor's Degree program, technical vocational training, or equivalent combination of experience and education
• Normally requires a minimum of four (4) years progressively responsible and related experience, including at least two (2) years at a supervisory level
• Excellent customer service skills
• Working knowledge of all Direct Model client requirements, computer systems, and standard departmental procedures
• Good interpersonal skills
• Good relationship building skills
• Good oral and written communication skills
• Good group presentation skills
• Good analytical and organizational skills
• Good leadership skills; strong staff development skills
• Proficient in Excel, Microsoft Office Suite; understanding of the EDI and web site processes and Salesforce