Description
Bring your IT career and talents to CDW, where you can have a greater impact, be inspired by our mission and excited about your career and future. A Fortune 200 leader, we're the driven professionals and technology experts companies turn to most to solve their IT challenges.
The Engagement Supervisor provides a strategic partnership with assigned services management by operating their daily services business with precision and urgency. The incumbent in this role has a high degree of resourcefulness, is an excellent communicator, thrives in a fast paced and dynamic environment, and is process driven but flexible in approach.
Key Areas of Responsibility
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Enable all aspects of Services by acting as a liaison between Services departments, Sales departments, CDW clients and our Trusted Partner Network in support of service delivery
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Inspect and report on Sales pipeline in support of services forecast and resource fulfillment
Assist in Statement of Work review process to ensure compliance with CDW's standards
Sign and execute Statement of Work contracts for select projects
Provide full life-cycle Engagement Management for select customers and partners
Ensure all available revenue recognition is processed timely and accurately
Act as point of escalation to assist and/or resolve customer, sales or partner satisfaction issues
Responsibilities
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Provide timely and accurate system approvals
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Initiate and approve financial documents for assigned customers or partners (invoices, credit memos, etc.)
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Participate in tool and process improvement projects as requested
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Communicate Services engagement methodology and other best practices to coworkers and partners as needed
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Ensure that best practices are incorporated and shared
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Support Services Operations vision, goals and strategies
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Contribute to Services Operations team meetings and best practices
Minimum Qualifications
- Bachelor's degree or equivalent experience required
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5 years' relevant professional experience or 3 years CDW experience
Other Required Qualifications -
Provide forward thinking leadership at all times
- Excellent written and verbal communication skills
- Ability to excel in a dynamic and fast paced environment
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Influential with others, tailoring communication to the needs of the target audience
Preferred Qualifications -
Experience with Professional Services Automation tools
- Experience implementing process improvement projects
Who we are:
CDW is a leading technology solutions provider to business, government, education and healthcare organizations across the globe. Our fingerprints can be found on technology in workplaces of more than 250,000 companies; from fresh-faced start-ups to international conglomerates. With the breadth of products and services we offer, there is no request too big or too small.
What you can expect from us: Culture, coworkers, careers.
CDW is not only the People Who Get IT but the People who get People. Our relationships are fueled by our deep expertise and grounded in the CDW Way. Our empowering leadership makes things happen and inspires their teams to do the same. From the teammates beside us to the leaders who guide us, we move forward together. At CDW, you'll work with people who inspire you. People with positive, success-driven attitudes who you will learn from and forge strong relationships with. Bring your best true self-and your best ideas-to CDW. Because diverse perspectives bring forth better problem solving-and better solutions for our customers on a rapidly evolving technology landscape.
Equal Opportunity Employer, including disability and protected veteran status
Benefits overview: https://cdw.benefit-info.com/