Salary range is:
$86,732.00 - $130,000.00
This position is bonus and/or commission eligible.
CCC Intelligent Solutions Inc. is a leading cloud platform for the multi-trillion-dollar P&C insurance economy creating intelligent experiences for insurers, repairers, automakers, part suppliers, lenders, and more.
The CCC Intelligent Experience Cloud, powered by broad AI and an innovative event-based architecture, connects more than 35,000 businesses to power customized applications and platforms for optimal outcomes, and personalized experiences that just work. Through purposeful innovation and the strength of our connections, our technologies empower the people and industry relied upon to keep lives moving forward when it matters most. Learn more about CCC at www.cccis.com.
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The Role
The individual in this position works as a liaison among stakeholders to elicit, analyze, communicate, prioritize, clarify, validate, and document requirements for changes to business processes and systems in support of project/program objectives and scope. The Business Analyst works independently with little to no guidance and is naturally inquisitive and adept in communication, elicitation, facilitation, and modeling techniques within the order to cash and/or record to report space.
Key Responsibilities:
- Conduct working sessions with users to gather, understand, analyze, and perform fit-gap analysis of business requirements as they relate to Contract Management/Renewals, Subscription/Usage Billing, Accounts Receivables, Cash Application, Collections, Taxation, Revenue Management, and Master Data Management (MDM) and reporting.
- Provide subject matter expertise on key business process decisions
- Contribute to the functional and technical design, prototyping, process design stages of implementations (including scenario design, flow mapping).
- Ensures that the solution design satisfies project objectives and business requirements
- Liaises between business subject matter experts and the technical team throughout the project lifecycle
- Responsible for the coordination of all testing activities for a project(s) (System Integration, User Acceptance Testing) or maintenance releases, including the development of test scripts, scenarios. Schedules, status of testing, defect management
- Identifies and communicates risks and issues as well as possible solutions in a timely concise manner.
- Coordinate and support business analysis activities across a program(s) or multiple business analysts on a project as needed, pro-actively shares concise observations and feedback on internal business analysis practices, processes, templates, tools, and training materials as well as any information gleaned from external resource
- Develop documentation such as trainings, presentations, and process flows, provide business training as needed on new features/functions.
- Owner of the daily management, prioritization, communication, and resolution of production incidents reported by the business in a timely fashion. Responsible for identifying trends in issues, business process gaps, as well as system gaps/bugs, working the issues via our technical team as well our software provider
- Responsible for proactively identifying opportunities for enhancements within the SW application based on business needs and issue management.
- Create project plans, lead status meetings, capture notes and action items as project needs details
- Become Subject Matter expert for specific market billing, accounts receivables, taxation, revenue management processes.
Requirements:
- Bachelor's Degree in Information Technology or related field; or an equivalent combination of education and experience sufficient to successfully perform the key accountabilities of the job required
- 7+ years minimum of IT business analysis or equivalent
- Demonstrates extensive knowledge of Financials, Billing & Revenue Management, General Ledger, Accounts Receivables.
- 7+ years of experience working with an ERP billing applications such as Oracle ERP, SAP, Workday, Netsuite or Subscription Applications such as Zuora, Billing Platform, SF Billing, or Oracle BRM etc.
- Demonstrates working knowledge of Financial processes
- Demonstrates working knowledge of Order to Cash and Record to Report Processes
- Demonstrates a successful track record in the IT Business Analyst function on a large-scale enterprise class cross functional implementation ($2-5 MM).
- Advanced written and verbal communication skills and advanced active listening skills
- Able to analyze and solve problems of a complex nature with little guidance and is often sought out to guide others
- Adept in a large variety of elicitation, facilitation, and modeling techniques leveraging tools such as Visio to document processes
- Able to work effectively in a team environment, building rapport and relationships to develop an advanced level of organizational savvy
- Advanced organization and time management skills
- Proficient in the use of web-based document repository applications (e.g., Microsoft SharePoint)
- Advanced Experience in Excel required
- Demonstrated experience in leading testing initiatives in cross functional projects/programs including but not limited to creating testing documentation, guiding the testing initiative(s), facilitating issue resolution, training end users
- Demonstrated experience in leading cross functional projects/programs across different functions and users within the company
- Demonstrated experience in Project Management tools and Project lifecycles (e.g., MS Projects, Jira)
- Previous work experience in a software development company would be ideal. Knowledge on how to manage licenses, and licensing models such as subscription-based and usage.
- Advance Pricing configuration experience strongly preferred
- Previous Insurance Industry experience would be a plus
- SQL skills is a plus
About CCC's Commitment to Employees:
CCC Intelligent Solutions understands that our employees play an integral role in our vision to shape a world where life just works. Our team is defined by our values of Integrity, Customer-Focus, Innovation, Inclusion & Diversity, Tenacity, and Connection. Through diverse perspectives, purposeful innovation, and the strength of connections, our technologies empower the people and industry relied upon to keep lives moving forward when it matters most.
At CCC, together everyone can thrive as we innovate and collaborate, creating employee experiences that just work. We are committed to providing opportunities for our people to make real-life impacts, advance in their careers, and contribute to CCC's success.
CCC offers competitive compensation and benefits to support you and your families, including:
- 401K Match
- Paid time off
- Annual Incentive Plan Performance Bonus
- Comprehensive health insurance
- Adoption Assistance
- Tuition Reimbursement
- Wellness Programs
- Stock Purchase Plan options
- Employee Resource Groups
For more information about our benefits, please check out our careers site.
Here, you belong. You are seen, valued, and respected. We celebrate you for who you are and all you bring. Every voice is heard and is important to our success. You can hear what employees have to say about our culture here.