Salary range is:
$98,240.00 - $115,000.00
This position is bonus/commission eligible.
CCC Intelligent Solutions Inc. is a leading cloud platform for the multi-trillion-dollar P&C insurance economy creating intelligent experiences for insurers, repairers, automakers, part suppliers, lenders, and more.
The CCC Intelligent Experience Cloud, powered by broad AI and an innovative event-based architecture, connects more than 35,000 businesses to power customized applications and platforms for optimal outcomes, and personalized experiences that just work. Through purposeful innovation and the strength of our connections, our technologies empower the people and industry relied upon to keep lives moving forward when it matters most. Learn more about CCC at www.cccis.com.
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The Role
As a vital member of our Design & Research Team, you will tackle intricate challenges within the insurtech sector, working on both consumer-facing and B2B products across mobile and desktop platforms. You will collaborate closely with UX designers, UI designers, and fellow UX researchers, while also partnering with our product management and innovation teams. This role involves working on current and future products that incorporate AI and other cutting-edge technologies.
In this senior-level position, you will play a key role in shaping the end-user experience by overseeing a variety of UX research projects. Your findings and insights will be critical in informing decisions for cross-functional teams, ensuring that our products meet user needs and expectations.
Key Responsibilities:
- Project Management: Oversee multiple research projects, ensuring timely execution and the delivery of high-quality insights.
- Cross-Functional Coordination: Work closely with design, product management, and development teams to align UX research activities with broader organizational goals.
- Platform Proficiency: Utilize various UX research platforms effectively to gather comprehensive user insights.
- Data Analysis and Synthesis: Analyze and interpret user feedback to produce actionable insights and recommendations for stakeholders and product teams.
- User Advocacy: Champion user needs and promote best research practices within the organization.
- Mentorship and Guidance: Provide mentorship and guidance to less-experienced team members and to other teams that have no UX research experience.
What We Believe
- We believe that outcomes should be prioritized over output.
- We believe that research and design are vital to consuming uncertainty and de-risking our bets in the marketplace.
- We believe that a bias towards action, building relationships/collaboration, and focusing on sensemaking are vital for all team members.
- We believe in the safety of all team members to share opinions or challenge ideas.
- We believe it is crucial to invest in the skills and development of all team members through training and mentorship opportunities.
- We believe that the highest-performing teams are made up of diverse backgrounds.
Requirements:
- Experience: At least 5 years of experience in research, demonstrating a successful track record of managing projects from start to finish.
- Education: Degree in a human behavior-related field such as Human-Computer Interaction, Psychology, Sociology, Applied Anthropology, Market Research, or equivalent work experience.
- Communication Skills: Strong ability to present research findings in a clear and concise manner to diverse audiences.
- Research Methods Expertise: Experienced in conducting In-Depth Interviews, Concept Testing, Usability Testing, Heuristic Evaluations, and others.
- Tools Proficiency: Skilled in tools such as UserTesting.com, UserZoom, Qualtrics, and SurveyMonkey for efficient data collection and analysis.
Bonus Qualifications:
- Statistical Knowledge: While this role is primarily qualitative, an understanding of statistical methods such as Regressions, ANOVA, and T-Tests is preferred.
- Industry Experience: Experience in complex industries such as fintech, Insurtech, or healthtech.
- Advanced Education: A Master's or PhD in a human behavior-related field is a plus.
About the company's commitment to its employees
CCC Intelligent Solutions employees are part of an inclusive culture that brings together diverse backgrounds and perspectives. Our team is defined by our values of: Integrity, Customer-Focus, Innovation, Diversity & Inclusion, and Tenacity. Together, we help our clients and each other achieve new goals.
CCC is committed to providing employees with opportunities to advance their careers and skillsets. CCC team members receive access to training and education reimbursement is available.
CCC offers competitive compensation and generous benefits. Health insurance, PTO, 401K, are just some of the benefits available to team members. For more information about our benefits please check out our careers site. Careers | CCC Intelligent Solutions | CCCIS
Each team member plays an important role in the company's success and each team member has a voice. CCC employee engagement and job satisfaction ratings consistently exceed industry norms - underscoring the value CCC places on its employees.
Please check out our corporate profile as well as get a chance to meet some of us by clicking on the following link.
CCC Intelligent Solutions Jobs and Company Culture (themuse.com)