Salary range is:
$94,409.00 - $130,000.00
This position is bonus/commission eligible.
CCC Intelligent Solutions Inc. is a leading cloud platform for the multi-trillion-dollar P&C insurance economy creating intelligent experiences for insurers, repairers, automakers, part suppliers, lenders, and more.
The CCC Intelligent Experience Cloud, powered by broad AI and an innovative event-based architecture, connects more than 35,000 businesses to power customized applications and platforms for optimal outcomes, and personalized experiences that just work. Through purposeful innovation and the strength of our connections, our technologies empower the people and industry relied upon to keep lives moving forward when it matters most. Learn more about CCC at www.cccis.com.
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The Role
We are creating a strategic, centralized employee relations function at CCC.
The Employee Relations Manager provides strategic and operational leadership in the development, implementation and management of CCC's centralized employee relations function relative to all applicable policies, procedures, and laws. This role sets the standard for the consistent, ethical, and effective management of performance management, investigations, and disciplinary procedures, while providing strategic direction and support for centralized HR programs and processes such as onboarding and exit interview analysis. This role has management accountabilities.
Key Responsibilities:
- Creates the strategy for and drives standardization of the processes, tools, policies and programs that support the employees relations function.
- Utilizes data and reporting to establish and analyze key metrics to identify trends and opportunities to enhance processes, programs, and tools. Partners with People and Culture team and HR Field to identify manager training or cultural interventions based on the data.
- Collaborates with cross-functional teams to identify and address HR needs and challenges, and provide innovative solutions to drive organizational excellence
- Develops and maintains HR policies, procedures, and programs to align with legal requirements while promoting a positive work culture
- Proactively scans for Federal, state, county, and city employment law changes and assesses impact on CCC's policies and programs.
- Provides support and guidance to the Leave of Absence Specialist in the administration of leave of absence processes, including ADA, FMLA, Parental and Personal LOA, STD/LTD, and Worker's Compensation; consults on sensitive or potentially litigious cases
- Provides support and guidance to the Senior Immigration Specialist accountable for CCC-required administration of visas for over 170 employees. Consults on sensitive and complex employee issues relative to the employee's visa status.
- Engages with key stakeholders, secures alignment, creates and manages project plans to address legal changes.
- Formally responds to sensitive concerns and allegations by conducting internal investigations into allegations of misconduct, poor performance, and violations of internal policies, including Ethics Point, CCC's anonymous portal for employee complaints and concerns.
- Provides subject matter expertise, support and direction to the HR business partners in the management of performance improvement plans in a matrixed environment. May manage performance improvement directly with line managers depending on resource availability.
- Consults with HRBPs to ensure a consistent approach when employees are impacted by reorganizations; ensures compliance with all internal and external policies and laws.
- Act as a role model for CCC's values and culture, promoting a positive and inclusive work environment for all employees.
- Builds strong relationships with COE and HR Field, people leaders and employees at all levels
- Coaches, develops, and cross-trains a small but mighty team.
- Stays updated on industry trends and best practices in HR, and proactively identifies areas for improvement.
- Partners with Legal on sensitive employee relations matters.
- Provides exit interview analysis and recommendations based on existing metrics. May conduct exit interviews to gain additional insights.
- Provides training on various employee-related topics to ensure adherence to compliance policies
Requirements:
- BA or BS degree
- 7 years of work experience; at least 5 years of complex employee relations experience with emphasis on conflict resolution and investigations
- HR Business Partner experience preferred
- People management experience is preferred
- Demonstrated experience with the interpretation of complex legislation to ensure legal compliance and alignment with organizational programs and policies
- Deep knowledge of EEO, FMLA, ADA, Workers Compensation, ERISA, and investigative claims processes
- Demonstrated project management experience requiring cross-functional alignment and collaboration
- Current with HR industry trends and best practices; knowledge-seeker and critical thinker who has applied learnings to prior roles
- Demonstrated experience with constructive conflict management, resolution, and analysis
- Understands change management methodologies and has applied them to programs and projects
- Has operated with a continuous improvement mindset resulting in increased efficiency and effectiveness in prior roles
- Excellent problem-solving and facilitation skills
- Excellent written and oral communication skills; ability to influence across all levels
About CCC's Commitment to Employees:
CCC Intelligent Solutions understands that our employees play an integral role in our vision to shape a world where life just works. Our team is defined by our values of Integrity, Customer-Focus, Innovation, Inclusion & Diversity, Tenacity, and Connection. Through diverse perspectives, purposeful innovation, and the strength of connections, our technologies empower the people and industry relied upon to keep lives moving forward when it matters most.
At CCC, together everyone can thrive as we innovate and collaborate, creating employee experiences that just work. We are committed to providing opportunities for our people to make real-life impacts, advance in their careers, and contribute to CCC's success.
CCC offers competitive compensation and benefits to support you and your families, including:
- 401K Match
- Paid time off
- Annual Incentive Plan Performance Bonus
- Comprehensive health insurance
- Adoption Assistance
- Tuition Reimbursement
- Wellness Programs
- Stock Purchase Plan options
- Employee Resource Groups
For more information about our benefits, please check out our careers site.
Here, you belong. You are seen, valued, and respected. We celebrate you for who you are and all you bring. Every voice is heard and is important to our success. You can hear what employees have to say about our culture here.