Pay Rate/Hourly Range:

• The hourly range is $20.00 - $43.00 per hour.
• Pay is based on factors including school year, program of study, role responsibilities, etc.

CCC Intelligent Solutions Inc. is a leading cloud platform for the multi-trillion-dollar P&C insurance economy creating intelligent experiences for insurers, repairers, automakers, part suppliers, lenders, and more.

The CCC Intelligent Experience Cloud, powered by broad AI and an innovative event-based architecture, connects more than 35,000 businesses to power customized applications and platforms for optimal outcomes, and personalized experiences that just work. Through purposeful innovation and the strength of our connections, our technologies empower the people and industry relied upon to keep lives moving forward when it matters most. Learn more about CCC at www.cccis.com.

The Role

The CCC IT Intern provides internal local and remote support for employees and contractors. Candidates should have a mix of technical and customer service skills and be passionate about technology and helping people. Responsibilities include solving basic technical problems and provide support for all assigned areas.

The CCC IT End User Services Intern will work on project-based programs that include rebuilding PC's and ensuring high software and settings compliance levels, encryption for end users, supporting privilege access management related incidents and supporting end users with the enablement of Multi-Factor Authentication policies.

Key Responsibilities:

Basic Function/Responsibilities:

• Handle help desk escalations through tickets, email, or phone
• Walk customers through problem solving process
• Ensure proper recording, documentation, and closure of tasks
• Create accounts and configure hardware as part of PC Rebuild and on-boarding process
• Basic hardware troubleshooting and support
• Setup and support of desktop applications
• Other duties may be added and/or assigned as needed

Requirements:

• Ability to learn and pick up concepts quickly
• Windows 10, 11, and Office 365
• Strong customer service and troubleshooting skills
• Ability to communicate technical information, both verbal and written to a wide range of end-users
• Experience coursework in Information Technology, Computer Science or equivalent

About CCC's Commitment to Employees:

CCC Intelligent Solutions understands that our employees play an integral role in our vision to shape a world where life just works. Our team is defined by our values of Integrity, Customer-Focus, Innovation, Inclusion & Diversity, Tenacity, and Connection. Through diverse perspectives, purposeful innovation, and the strength of connections, our technologies empower the people and industry relied upon to keep lives moving forward when it matters most.

At CCC, together everyone can thrive as we innovate and collaborate, creating employee experiences that just work. We are committed to providing opportunities for our people to make real-life impacts, advance in their careers, and contribute to CCC's success.

CCC offers competitive compensation and benefits to support you and your families, including:

• 401K Match
• Paid time off
• Annual Incentive Plan Performance Bonus
• Comprehensive health insurance
• Adoption Assistance
• Tuition Reimbursement
• Wellness Programs
• Stock Purchase Plan options
• Employee Resource Groups

For more information about our benefits, please check out our careers site.

Here, you belong. You are seen, valued, and respected. We celebrate you for who you are and all you bring. Every voice is heard and is important to our success. You can hear what employees have to say about our culture here.