Salary range is:
$60,800.00 - $70,000.00
This position is bonus and/or commission eligible.
CCC Intelligent Solutions Inc. (CCC) is a leading cloud platform for the multi-trillion-dollar insurance economy, creating intelligent experiences for insurers, repairers, automakers, part suppliers, and more. At CCC, we're making life just work by empowering more than 35,000 businesses with industry-leading technology to get drivers back on the road and to health quickly and seamlessly. We're pushing boundaries with innovative AI solutions that simplify and enhance the claims and repair journey. Through purposeful innovation and the strength of its connections, CCC technologies empower the people and industry relied upon to keep lives moving forward when it matters most. Learn more about CCC at www.cccis.com.
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The Role
The ELEVATE Specialist serves as the liaison between CCC and auto repair clients during all phases of product and service delivery. As the project expert, the ELEVATE Specialist plans, coordinates, and manages activities associated with delivery of our proprietary software solutions to auto repair customers.
This is a Virtual position that may require up to 75% travel.
Ideal candidate can live anywhere within the United States.
Key Responsibilities:
- Conduct and document pre-implementation process review of customer workflow
- Ability to provide in depth process reviews and implementation of improved processes
- Create customer profile documentation, to include business requirements
- Consult with customer to identify and communicate hardware and software requirements prior to implementation
- Drive product adoption by gaining buy-in from Key Decision Makers.
- Create an environment for positive adoption by effectively communicating the "Why" and the "What's In It For Them?" to ALL employees of a customer's business, and ensure successful adoption of products by providing compelling reporting (Reduced calls for status updates, higher Customer Satisfaction, review of online customer reviews in Carwise, etc.)
- Conduct web-based training sessions with customers pre and post implementation
- Lead comprehensive on-site training to staff members while also driving best practices
- Provide detailed written project communications and updates throughout each repair facility implementation
- Responsible for maintaining current Technical, Business and Industry Knowledge and is a subject matter expert on CCC Products and Services
- Manage implementation milestones and activities per project schedule
- Conduct presentations reviewing customer workflow to internal work groups in relation to the implementation
- Install and configure software to functionality specifications for multiple end users during on-site implementation
- Conduct and document pre-implementation process review of customer workflow
- Ability to provide in depth process reviews and implementation of improved processes
- Create customer profile documentation, to include business requirements
- Consult with customer to identify and communicate hardware and software requirements prior to implementation
- Drive product adoption by gaining buy-in from Key Decision Makers.
- Create an environment for positive adoption by effectively communicating the "Why" and the "What's In It For Them?" to ALL employees of a customer's business, and ensure successful adoption of products by providing compelling reporting (Reduced calls for status updates, higher Customer Satisfaction, review of online customer reviews in Carwise, etc.)
- Conduct web-based training sessions with customers pre and post implementation
- Lead comprehensive on-site training to staff members while also driving best practices
- Provide detailed written project communications and updates throughout each repair facility implementation
- Responsible for maintaining current Technical, Business and Industry Knowledge and is a subject matter expert on CCC Products and Services
- Manage implementation milestones and activities per project schedule
- Conduct presentations reviewing customer workflow to internal work groups in relation to the implementation
- Install and configure software to functionality specifications for multiple end users during on-site implementation
Requirements:
- Bachelor's degree or equivalent work experience required
- 3-5 years prior repair facility and/or insurance experience strongly preferred
- Training experience, both remote and onsite, strongly preferred
- 1 year prior experience on CCC products preferred
- Technical/Computer Proficiency Required
- Excellent problem-solving skills
- Strong customer service skills
- Strong written and verbal communication skills
- Ability to work independently
About CCC's Commitment to Employees:
CCC Intelligent Solutions understands that our employees play an integral role in our vision to shape a world where life just works. Our team is defined by our values of Integrity, Customer-Focus, Innovation, Inclusion & Diversity, Tenacity, and Connection. Through diverse perspectives, purposeful innovation, and the strength of connections, our technologies empower the people and industry relied upon to keep lives moving forward when it matters most.
At CCC, together everyone can thrive as we innovate and collaborate, creating employee experiences that just work. We are committed to providing opportunities for our people to make real-life impacts, advance in their careers, and contribute to CCC's success.
CCC offers competitive compensation and benefits to support you and your families, including:
- 401K Match
- Paid time off
- Annual Incentive Plan Performance Bonus
- Comprehensive health insurance
- Adoption Assistance
- Tuition Reimbursement
- Wellness Programs
- Stock Purchase Plan options
- Employee Resource Groups
For more information about our benefits, please check out our careers site.
Here, you belong. You are seen, valued, and respected. We celebrate you for who you are and all you bring. Every voice is heard and is important to our success. You can hear what employees have to say about our culture here
If you require reasonable accommodation to complete a job application, pre-employment testing, or a job interview or to otherwise participate in the hiring process, please contact (800) 621-8070.