Salary range is:
$65,562.00 - $89,000.00
This position is bonus/commission eligible.
CCC Intelligent Solutions Inc. is a leading cloud platform for the multi-trillion-dollar P&C insurance economy creating intelligent experiences for insurers, repairers, automakers, part suppliers, lenders, and more.
The CCC Intelligent Experience Cloud, powered by broad AI and an innovative event-based architecture, connects more than 35,000 businesses to power customized applications and platforms for optimal outcomes, and personalized experiences that just work. Through purposeful innovation and the strength of our connections, our technologies empower the people and industry relied upon to keep lives moving forward when it matters most. Learn more about CCC at www.cccis.com.
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The Role
The Elevate Advisor, as part of a team, partners with clients to define and meet critical business goals. As the project expert, the Elevate Advisor is responsible for the creation, execution and ongoing management of client specific standard operating procedures, action plans, and associated goals. Position requires a minimum of 75% travel.
Key Responsibilities:
- Travel (75-85%) to customer sites throughout the United States to conduct end to end process reviews and/or client process implementation
- Conduct on-site process reviews to fully understand and document current state end-to-end processes
- Identify areas of process where inconsistencies, gaps, inefficiencies or general opportunities exist
- Conduct interactive readout of full current state processes with appropriate callouts on areas of opportunity to bridge the gap to desired state.
- Build and document full desired state process plan, incorporating best practices for each customer around CCC ONE
- Define customer-specific project plan based on areas of opportunity identified
- Define specific targets and goals per focus area and role
- Drive results toward goals through weekly monitoring, research, and monthly action plans.
- Define and deliver monthly action plans to client; drive success toward goals
- Conduct monthly insight and action meetings to ensure visibility of progress, challenges, and opportunities.
- Drive success of project as identified in progress toward targets/goals.
- Drive utilization of ePO/Promote, Checklist, KPI, Carwise, appointments
- Conduct web-based training sessions for requested product demonstrations.
- Communicate customer status, action items, project plan and risks to the account team and ELEVATE Leadership
- Manage issues and resolution of issues pertaining to any and all implementations.
- Perform post-implementation reviews with internal and external clients and provide feedback to appropriate management.
- Create and maintain ELEVATE implementation materials such as the On-site agendas, Elevate Playbook, Current State Flow, Desired State Flow, Insight and Action plans, Theme of the Month presentations, and other necessary documentation.
- Ensure the success of customer renewal
Requirements:
- Ability to affect change
- Adaptability and ability to work in a fast-paced environment with cross-functional teams
- Ability to establish goals and strategic plans
- Successful time management
- Problem solving and analytical/critical thinking ability
- Presentation (Delivery - Remote and Live)
- Negotiation skills
- Attention to detail/Organization skills
- Documentation (Complete, concise, timely)
- Industry experience
- Presentation (Creation)
- CCC ONE experience
- Microsoft Office (PowerPoint, Excel, Visio, OneNote, Teams, Adobe)
About CCC's Commitment to Employees:
CCC Intelligent Solutions understands that our employees play an integral role in our vision to shape a world where life just works. Our team is defined by our values of Integrity, Customer-Focus, Innovation, Inclusion & Diversity, Tenacity, and Connection. Through diverse perspectives, purposeful innovation, and the strength of connections, our technologies empower the people and industry relied upon to keep lives moving forward when it matters most.
At CCC, together everyone can thrive as we innovate and collaborate, creating employee experiences that just work. We are committed to providing opportunities for our people to make real-life impacts, advance in their careers, and contribute to CCC's success.
CCC offers competitive compensation and benefits to support you and your families, including:
- 401K Match
- Paid time off
- Annual Incentive Plan Performance Bonus
- Comprehensive health insurance
- Adoption Assistance
- Tuition Reimbursement
- Wellness Programs
- Stock Purchase Plan options
- Employee Resource Groups
For more information about our benefits, please check out our careers site.
Here, you belong. You are seen, valued, and respected. We celebrate you for who you are and all you bring. Every voice is heard and is important to our success. You can hear what employees have to say about our culture here.