Salary range is:
$54,635.00 - $72,000.00
This position is bonus and/or commission eligible.
CCC Intelligent Solutions Inc. is a leading cloud platform for the multi-trillion-dollar P&C insurance economy creating intelligent experiences for insurers, repairers, automakers, part suppliers, lenders, and more.
The CCC Intelligent Experience Cloud, powered by broad AI and an innovative event-based architecture, connects more than 35,000 businesses to power customized applications and platforms for optimal outcomes, and personalized experiences that just work. Through purposeful innovation and the strength of our connections, our technologies empower the people and industry relied upon to keep lives moving forward when it matters most. Learn more about CCC at www.cccis.com.
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The Role
The primary objective of a Client Solutions Advisor is to help our customers achieve their business goals. The CSA will do this by providing regular servicing and communication to assigned repair facilities and dealers, and providing updates on industry items, events, and CCC developments. The CSA will provide training and support for product updates, and generate opportunities for new and existing customers for new and add-on products to drive revenue growth in assigned territory. The CSA will drive repair facility and dealer adoption of CCC's electronic parts procurement solution to assigned customers within the territory. The CSA will have ownership to drive the adoption of all solutions within their customer base. The CSA will help to obtain contract renewals from current customers and assist in the A/R process.
This is a true Field Employee role. Daily territory travel and in-person engagement with customers is required. Up to 50% overnight travel should be expected.
The ideal candidate location would be Concord, NH, or Portland, ME.
The territory consists of Maine, New Hampshire, Vermont, and the East portion of NY (Albany to Canada line)
Key Responsibilities:
- Provide value added customer service to an assigned dealer and repair facility client base (territory) with focus on driving product usage and adoption
- Deliver required product training on all sales to customers
- Provide onsite & remote problem solving and field support to assigned customer base
- Provide support to Internal Departments on an on-demand basis for special projects
- Drive product adoption by gaining buy-in from Key Decision Makers, create an environment for positive adoption by effectively communicating the "Why" and the "What's In It For Them?" (WIIFT) to ALL employees of a customer's business, and ensure successful adoption of products by providing compelling reporting (Reduced calls for status updates, higher Customer Satisfaction, review of online customer reviews in Carwise, etc.)
- Work with Manager, Project Manager(s), Dealer Sales Executives, Regional Business Managers and Inside Sales Representatives to drive sales-through-adoption efforts, including but not limited to sales assistance and pre/post implementation support to develop and maintain Territory Business Plan to maximize net revenue growth.
- Conduct customer visits based on Territory Plan with the goal of opportunity creation to drive revenue growth through the sale of New or Add On products
- Conduct revenue retention activities within assigned territory (Credits, cancellation requests, downgrade request, etc.)
- Assist in the collection of past due account receivables
- Complete all activities/tasks in accordance with established guidelines including recording of activities for accurate reporting
- Responsible for maintaining current Technical, Business and Industry Knowledge and is a subject matter expert on CCC Products and Services
- Develop and maintain relationships with internal and external industry contacts (Insurance, Vendors, Dealer Outside Sales Representatives, OEM Brand Representatives, Bodyshop Associations, etc.)
- Conducts presentations to internal and external groups including: Bodyshop Association, insurance company focus groups, and industry vendors groups
- Able to demonstrate strong industry business acumen
- Ability to provide in depth process reviews and implementation of improved processes
Requirements:
- College Degree Preferred
- One to two years of Dealership and/or Collision Industry experience working in a Dealership and/or Repair Facility or similar position is desired
- Understanding of the collision repair and dealership environment preferred
- Demonstrates leadership, motivational and influencing skills
- High level of proficiency with MS Office (PowerPoint/Excel/Word)
- Technical/Computer Proficiency Required
- Previous Territory Management experience desired
- Previous B2B Account Management desired
- Daily territory travel required
- Up to 50% overnight travel per month
Key Competencies
- Strong oral and written communication skills
- Strong work ethic, with a high energy level
- Decision Making
- Priority Management
- Thinking Strategically
- Collision Industry Knowledge
- Commitment to Results
- Customer Focus
- Problem Solving
- Acting with Integrity and Trust
- Team Effectiveness
- Adaptability
About CCC's Commitment to Employees:
CCC Intelligent Solutions understands that our employees play an integral role in our vision to shape a world where life just works. Our team is defined by our values of Integrity, Customer-Focus, Innovation, Inclusion & Diversity, Tenacity, and Connection. Through diverse perspectives, purposeful innovation, and the strength of connections, our technologies empower the people and industry relied upon to keep lives moving forward when it matters most.
At CCC, together everyone can thrive as we innovate and collaborate, creating employee experiences that just work. We are committed to providing opportunities for our people to make real-life impacts, advance in their careers, and contribute to CCC's success.
CCC offers competitive compensation and benefits to support you and your families, including:
- 401K Match
- Paid time off
- Annual Incentive Plan Performance Bonus
- Comprehensive health insurance
- Adoption Assistance
- Tuition Reimbursement
- Wellness Programs
- Stock Purchase Plan options
- Employee Resource Groups
For more information about our benefits, please check out our careers site.
Here, you belong. You are seen, valued, and respected. We celebrate you for who you are and all you bring. Every voice is heard and is important to our success. You can hear what employees have to say about our culture here.