CO Salary Range: USD 63,000.00 per year
About the Role
As part of a "front-of-house" team, the Senior Workplace Experience Coordinator is responsible for crafting an encouraging and comfortable atmosphere by greeting visitors and supporting all employee-facing services.
What You'll Do
- Role model to peers, providing coordination and support for the delivery of both basic and sophisticated Workplace Services.
- Services include but are not limited to Concierge, Reception, Switchboard, and Room Management. A/V Support, Meeting & Event Management, Supply & Expense Management, Meeting & Events Coordination and Equipment Care, etc.
- Maintains awareness of the workspace. Submits janitorial and maintenance work orders as needed and/or connects with appropriate partners to address issues.
- Responds to customer requests and complaints with accurate and detailed information according to specific request.
- Follows security and emergency procedures as defined for the property. Responds to emergencies in a calm, efficient manner. Acquires appropriate assistance and makes appropriate notifications by operating procedures.
- Maintains records of vendors' proof of insurance and confirms contractual documentation is received. Collaborates with vendors and employees who provide services and goods.
- Delivers orientations, tours of facilities, how to submit a work order, supply storage, amenities, and software order. Provides an overview of Host Experience service.
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What You'll Need
- HS Diploma or equivalent experience required.
- A minimum of 2 years of front desk, concierge, customer service, or other hospitality experience is helpful.
- Open and flexible work schedules.
- Ability to comprehend and interpret instructions, and memos and ask clarifying questions. Desire to present information to an internal department and/or large groups of employees.
- Comfortable meeting and engaging with new people with a warm demeanor, being able to assess circumstances, empathize and offer help.
- Apply a high level of attention to detail as well as strong verbal and written skills.
- Requires basic knowledge of financial terms and principles. Ability to calculate simple figures such as percentages.
- Ability to understand and carry out general instructions in standard situations and resolve issues.
- Intermediate skills with Microsoft Office Suite products such as Word, Excel, PowerPoint, Visio, SharePoint, OneNote, Outlook, etc. Desire to learn new technologies and digital tools; such as Apps, databases, financial management, work order management, social networking, cloud technologies, handheld mobile technologies and applications, and communications.
- Ability to work requiring significant walking or through other means of mobility. This includes standing in position for extended periods, reaching, bending, stooping, pushing and/or pulling, and frequently lifting to 40 lbs.
CBRE carefully considers multiple factors to determine compensation, including a candidate's education, training, and experience. The minimum salary for the Senior Experience Coordinator position is $63,000 annually [or $30.28 per hour] and the maximum salary for the Senior Experience Coordinator position is $68,000 annually [or $32.69 per hour]. The compensation that is offered to a successful candidate will depend on the candidate's skills, qualifications, and experience.
Equal Employment Opportunity: CBRE is an equal opportunity employer that values diversity. We have a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.
Candidate Accommodations: CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our company's success. CBRE provides reasonable accommodations in job application procedures for individuals with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at recruitingaccomodations@cbre.com or via telephone at +1 866 225 3099 (U.S.) and +1 866 388 4346 (Canada).
NOTE: Some, but not all, of our positions may have an additional requirement to comply with COVID-19 health and safety protocols, including COVID-19 vaccination proof and/or rigorous testing. If you have questions about the requirement(s) for this position, please inform your Recruiter.