About the role

As a CBRE Quality Engineer, you will be responsible for the CBRE Quality functions on medium to large scoped client accounts (may include multiple accounts/clients). This role leads the creation, , improvement, revision, and enforcement of all aspects of the CBRE Quality Management System (QMS), or in situations where CBRE operates within the client's QMS, ensures the integration and ongoing oversight aspects required by that QMS are appropriately driven by the CBRE. This position liaises between the client's Quality Assurance team leadership and CBRE Operations to identify and drive improvement opportunities in operations and the QMS and to support routine quality assurance and control deliverables. This position supports change, event & root cause analysis processes through creation, review and/or approval actions. This role ensures all CBRE employees are qualified for the work they are performing. Lastly, this position is responsible for ensuring all master service agreement and quality agreement deliverables are driven per those respective contract terms.

• Leads the day-to-day Quality and Compliance Team operations at one or more account sites. Monitors operations at each site and determines compliance status with regards to local and global regulatory standards as well as client specific requirements as defined in the master service agreement (MSA) or Quality Agreement.
• Responsible for driving continuous improvement of both operational and QMS functions. Actively reviews operational data to identify improvement opportunities. Works closely with Operations staff and client leadership to identify, design, develop and test efficiency improvement initiatives. Leads improvement initiatives from concept through execution and verification of performance.
• Delivers and implements the CBRE compliance program and/or the client's compliance program. Attends Quality Forum monthly meetings to provide in-depth explanations for monthly reports and department metrics. Leads and participates in continuous improvement objects for both CBRE and the client.
• Interfaces, partners, and interacts with both CBRE and the client's functional areas and leadership teams. Appropriately communicates quality and compliance initiatives and/or issues across the functional areas impacted. Responsible for reporting Compliance (among other quality and business metrics) status to the client during review meetings. Appropriately escalates and notifies CBRE and client management of quality and compliance issues.
• Responsible for the inspection readiness for the site. Inspection readiness may include periodic CBRE self inspection, client self inspections, or any external agency inspections like the FDA. Has the responsibility to lead audits as well as serve as the primary quality representative for CBRE operations during external agency or client audits. Accountable to the client and/or agency for audit observations and the associated corrective measures.
• This is an official CBRE Human Resources Document and is intended for internal distribution to company employees only. Any external use or distribution of this document is prohibited without the express approval of the Human Resources Department. This job description has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.
• Responsible for design and implementation of oversight program for GxP Service Providers. for the site. Has the responsibility to ensure all GxP service providers are qualified per the CBRE regulated vendor qualification process (as well as any client directed qualification program). Accountable for development, execution of all necessary quality agreements with third party service providers and ensuring the ongoing oversight of those vendors is executed.
• Responsible for the training and qualification program for CBRE employees. Ensures that all employees are qualified for the role they perform.
• Trains CBRE account personnel on the use of elements within the Quality Management System.
• Ensures the QA staff is qualified and delivering on the objectives of the QMS, annual quality plan, and the quality agreement with the client.
• Oversees the execution and tracks the success of CBRE quality of service initiatives on the account for non-regulated services.
• Development and execution of Quality Agreements with clients.
• Investigates deviations/events, issues and manages Corrective/Preventative Actions. Participates in creation and management of changes, provides solution options and assists in execution of corrective/preventive actions.
• Monitors critical KPI's related to quality of delivery and service, and works with Operations to perform root cause analysis, and develop and implement solutions to improve performance.