About the Role

The goal of the position is to provide account technicians with a subject matter expert who will reduce the administrative burden of ordering parts from national vendors and provide an account wide resource to answer questions on hard-to-find parts and locate acceptable substitutes. To do that, the account Parts Manager will be responsible for owning the account's Service Channel (SC) warehouse and truck stock programs, be available via phone and email to answer technicians' questions, own the account's on hand parts inventory and work with the on account portfolio managers to locate parts and acceptable substitutions. The parts manager is encouraged to be able to operate with minimal direction, be a self-starter and constantly seek ways to improve account efficiency and performance.

• Develop and implement SOPs for running SC Field Tech Management (FTM) warehouse and truck stock program
• Work directly with account Computerized Maintenance Management System (CMMS) Manager and client CMMS manager to implement, troubleshoot and handle the FTM module
• Lead account parts warehouse in FTM to include analyzing work order data and leading reviews to resolve parts are required to improve first time fix and resolution times
• Handle account truck stock program in FTM to include working with account finance team to provide accurate data on the value of truck stock on each vehicle
• Train account personnel on FTM truck stock and warehouse program
• Manage account tool lists and purchasing program
• Maintain parts ordering guide and publish updates on the Tech Toolbox
• Work with the account portfolio owners to find alternative parts suppliers to lower costs and improve resolution times
• Be the account's primary point of contact for ordering parts from Lennox, Accuity, Orion and Asset Technologies
• Be the account's primary point of contact for Grainger. Handle account parts lists and work with technicians to resolve Grainger application and account problems.
• Work with account finance team to reconcile part orders and charges
• Annotate work orders with parts ordering information and update weekly until parts have a confirmed shipped date
• Enter invoices into work orders to ensure technicians have accurate records to compute final invoice costs
• Work with facilities coordinators and technicians to develop cost estimates
• Maintain the account parts warehouse
• Maintain a current and accurate inventory
• Work with technicians and teams to promote usage of account held parts to improve resolution times
• Order replacement parts at established thresholds
• Settle parts ordering thresholds
• Analyze work order parts data to figure out parts need to be stocked to improve resolution and first-time fix performance
• Maintain a stock of roll up door slats, cut door slats to technician specified length and ship required parts.
• Participate in portfolio manager quarterly business reviews
• Prepare presentations on account parts program performance for quarterly business reviews
• Prepare training presentations on account part program and teach new hires on the process
• Build and edit work orders in Service Channel

• Bachelor's Degree preferred with 5-8 years of important experience. In lieu of a degree, a combination of experience and education will be considered.
• Experience using Service Channel or comparable Computerized Maintenance Management System (CMMS)
• Ability to exercise judgment based on the analysis of multiple sources of information.
• Willingness to take a new perspective on existing solutions.
• In-depth knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.
• Interpersonal skills with a sophisticated inquisitive mindset.
• Ability to calculate mildly sophisticated figures such as percentages, fractions, and other financial-related calculations.