About the role:

Responsible for leading all aspects of day-to-day Office and Client Services (producer support) activities for defined business lines on a local basis. Will partner closely with Business Operations (P&L), Human Resources, Digital & Technology, Research, Marketing, and Facilities. Assures implementation of national operational strategies and coordinates efforts to integrate company services for clients, both internally and externally.

What you'll do:

• With local leadership, act as business partner for efficient and strategic operations through continuous review and improvement of processes, raise to and work with leadership to resolve conflicting priorities, set S.M.A.R.T goals for employees that are linked to the strategic objectives of the organization and leadership; handle day-to-day issues as they arise. Act as liaison between operations and leadership and clients.
• Supervise a team of Client Services and Office Services Coordinators, ensuring robust support for brokers in administrative and marketing tasks. Responsible for meeting deadlines, maintaining strong communication with brokers, and fulfilling team expectations.
• Oversee front desk coverage during working hours and ensure that the office services coordinators effectively address the needs of the office.
• Responsible for performing and/or leading all aspects of activities related to office services operations including office facilities/supplies/equipment, vendor relationship management, special events, etc.
• Serve as the primary contact for special events involving brokers, clients, and internal teams, collaborating with Office Services Coordinators to ensure successful event setup and execution.
• Act as the liaison for Property Management (Boston Properties), overseeing communication and coordination for office facility management, including janitorial services.
• Responsible for a wide range of employment activities for an office including recruitment, selection, on-boarding/new hire orientation, coaching, mentorship and training. In partnership with Operations Managers and Human Resources, as appropriate, will also support performance management and terminations.
• Partners with marketing manager to ensure effective marketing service delivery, business promotion, advertisement and public relations.
• Help to support local accounting and finance activities including payables, monthly office expenses, revenue transactions, forecasting and budgeting.
• Responsible for the Real Estate and Business licensing processes to ensure full compliance with state and local licensing requirements.
• Will act as a backup resource to support any function, as the need arises.

• High school diploma.
• 3+ years supervisory experience support to teams of professionals
• Ability to calculate figures such as percentages, discounts, and commissions and basic knowledge of financial terms and concepts with the ability to conduct basic financial analysis.
• Strong problem solving, interpersonal and organizational skills.
• Experience with Microsoft Office Suite required and the ability to edit templates in Power Point and/or Adobe InDesign.
• Strong marketing knowledge desirable.