Get ready for an exciting role with CBRE!

About the role

Responsible for managing day-to-day Office and Client Services (producer support) activities for defined business lines in the local office and/or multiple offices. Will partner closely with Business Operations (P&L), Human Resources, Digital & Technology, Research, Marketing, and Facilities. In partnership with local senior management, implements strategic vision. Assures implementation of national operational strategies and coordinates efforts to integrate company services for clients, both internally and externally. Will manage and accomplish work through supervisors and employees in local office and/or multiple offices.

• With local management and market leader(s) act as a business partner for efficient and strategic operations of the local office and/or multiple offices through continuous review and improvement of processes; works with leadership to resolve conflicting priorities, sets achievable goals that are linked to the objectives of the organization; handles day-to-day issues as they arise.
• Lead team and activities related to office services operations including office facilities/supplies/equipment, vendor relationship management, special events, philanthropy, sustainability, and business continuity plans. Partners with appropriate Shared Services teams to implement national initiatives related to these areas.
• Lead facilities project(s) to include ongoing maintenance work, transitions, relocations and new construction projects. Works with construction and project management team(s) on project timelines. May assist with facility's needs including maintenance and building access for all lines of business. Acts as liaison between offices and building management.
• Lead a wide range of employment activities including recruitment, selection, on-boarding/new hire orientation, training, performance management and terminations. Partners with Human Resources as appropriate. Provide mentorship and advice to supervisors within span of control regarding employee performance.
• Lead operational activities for client services teams to include: motivating and directing personnel, setting performance standards and addressing deficiencies when identified.
• Partner with local Marketing Manager and regional/corporate marketing and communications as needed to ensure effective marketing service delivery, business promotion, advertisement and public relations.
• Partner with Business Operations to support local and/or multiple offices in accounting and finance activities including payables, revenue transactions, forecasting and budgeting. Partner with division finance and corporate finance as needed. May be responsible for local P&L oversight.
• Responsible for the Real Estate and Business licensing processes to ensure full compliance with state and local licensing requirements.
• Partner with local D&T resources and assesses technology and associated training needs in conjunction with Corporate D&T to ensure the technology needs of office are met.
• Other duties may be assigned.

• Lead and accomplish work through supervisors and employees. Recommend and execute on recruitment, selection, promotion, advancement, corrective action and termination. Plan and monitor appropriate staffing levels and utilization of labor, including overtime. Prepare and deliver performance appraisal for staff. Mentor and coach team members to further develop competencies. Lead by example and model behaviors that are consistent with the company's values.

• Bachelor's degree (BA/BS)required.
• Minimum of 6 years of related experience including 4 years of management experience; or equivalent combination of education and experience. Prefer experience managing office operations in a customer-focused service firm with multi-location structure. Knowledge of real estate terminology preferred.
• Excellent written and verbal communication skills. Strong organizational and analytical skills. Ability to provide efficient, timely, reliable and courteous service to internal and external clients. Ability to effectively present information. Ability to respond effectively to sensitive issues.
• Requires intermediate knowledge of financial terms and principles. Ability to calculate intermediate figures such as percentages, discounts, and commissions. May conduct basic financial analysis.
• Ability to comprehend, analyze, and interpret sophisticated documents. Ability to solve problems involving several options in situations. Requires intermediate analytical and quantitative skills.
• High level of proficiency in Microsoft Office suite and other software.