CBRE Global Workplace Solutions (GWS) works with clients to make real estate a significant contributor to organizational productivity and performance. Our account management model is at the heart of our client-centric approach to delivering integrated real estate solutions.

Each client is entrusted with a dedicated leader and is supported by regional and global resources, demonstrating the industry's most robust platform. CBRE GWS delivers consistent, measurably superior outcomes for our clients at every stage of the lifecycle, and across industries and geographies.

About the role

Responsible for preparing and planning work order materials for our technical workforce prior to scheduling and execution. The role is responsible for the efficient and effective planning of all maintenance orders to improve technician efficiency and minimize customer business interruptions. Maintenance work orders include, but are not limited to, safety requirements, parts/materials, specialty tools and equipment, job plan/tasking and required labor/resources. The responsibilities begin on receipt of an approved work order and are completed when a Job Package is delivered to the Team Leader

• Reviews the work to be performed (consult with customer, leads, supervisors, originator, production supervisors and other planner/scheduler as necessary) as efficiently as possible.
• Shares information required for the crafts to perform the work: job plans, drawings, vendor manual, supplemental instructional materials, special procedures, and other file material which is appropriate. This constitutes the Job Package, which is approved and ready for Scheduling.
• Approaches all aspects of the role with safety as the highest priority, in accordance with CBRE Environmental, Health and Safety Policy. To ensure the work also aligns with all local legislative requirements, quality standards, sustainability and energy efficiency related procedures.
• Resolves and identifies labor and skills required to self-perform the work or if external support (i.e. sub-contractors, mobile techs) is required.
• Identifies and secures all parts, materials and tools required to complete the work by providing a Bill of Material for any special kitting instructions.
• Keeps accurate metrics on the performance of planning functions and provide timely reports to the Site Manager as the need arises.
• Continuously improves the job packages by receiving feedback from technicians, maintenance supervisors, maintenance leads, production supervisors, engineers, production planners, and customers.
• Acts as the focus for future work (work that has not been started) in order to provide the Maintenance Department with at least one week of work backlog that is planned and ready to implement.
• Maintains a simple, secure file system based on equipment tag/asset ID numbers. This will enable Efficiency Coordinator to use equipment data and information learned on previous work to prepare and improve work plans, especially on repetitive maintenance tasks.
• Using their experience and skills along with file information, determines time estimates for reactive/corrective work orders.

• Technical or business education post-secondary (4 year degree not required). 5+ years in building management.
• Knowledge and experience with EHS and regulatory requirements
• Knowledge and understanding of the maintenance processes and accurate use of the work order system, planning, scheduling and storeroom processes.