About the Role:
As a CBRE Lobby Ambassador, you will act as the first point of engagement with customers and visitors alike, creating a warm, supportive and service-oriented atmosphere that enhances the experience.
This position is onsite in New York, NY.
What You'll Do:
- Welcome and communicate with tenants any clients, applicants, and visitors.
- Provide employee/tenant-facing workplace services and front-of-house reception including but not limited to greeting visitors in a warm and welcoming manner, answering and directing calls, assisting with transportation, wayfinding, advising on local attractions and other service-based or administrative tasks as assigned.
- Responsible for responding promptly with accurate and thorough information according to the specific requests from tenants, employees and visitors.
- Provides personal services to tenants/employees and guests including but not limited to office wayfinding, lobby appearance management, visitor volume tracking & reporting, reception services, visitor refreshments, storytelling & campus tours, tenant building inductions, guest & administrative support.
- Maintain vendor services including transportation sources, accommodations, and referral contacts. May arrange convenience/hospitality services for guests such as transportation, tickets, reservations, umbrella, charger and ancillary services hire etc.
- Support meeting and events tasks if applicable as assigned. May assist with scheduling, stocking and coordinating setup conference/meetings rooms, arranging for meeting equipment (i.e. projectors, video/web conferencing), ensuring equipment is in good operating condition for events, coordinating catering, securing approvals for catering expenses and reviews invoices to arrange billing to appropriate department or business unit.
Want more jobs like this?
Get jobs in New York, NY delivered to your inbox every week.
What You'll Need:
To perform this job successfully, an individual will need to perform each crucial duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
- High School Diploma or GED with up to 2 years of job-related experience.
- Bachelor's degree or professional hospitality accreditations preferred.
- Front Desk, Concierge, customer service or other hospitality experience is preferred.
- Ability to follow basic work routines and standards in the application of work.
- Communication skills to exchange straightforward information.
- Working knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.
- Strong organizational skills with an inquisitive mindset.
- Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.
Why CBRE?
When you join CBRE you will have the support and resources of a global firm where an entrepreneurial mentality is encouraged. You'll realize your potential with exciting work, fast-paced assignments, an environment of constant learning and dedication to results! To enable your success, we provide the best tools, training and leaders in the industry.
Our culture is built on our RISE values and reflects the needs and perspectives of our clients and our people. Our work is guided by our North Star: Crafting the real estate solutions of tomorrow, so businesses and people thrive.
Coming to work for CBRE, you will receive a comprehensive benefits package, 401k, and extraordinary perks such as career growth and longevity!
CBRE carefully considers multiple factors to determine compensation, including a candidate's education, training, and experience. The minimum salary for the Workplace Experience Coordinator position is $45,000 annually and the maximum salary for the Workplace Experience Coordinator position is $52,000 annually. The compensation that is offered to a successful candidate will depend on the candidate's skills, qualifications, and experience. This role will provide the following benefits: 401(K), Dental insurance, Health insurance, Life insurance, and Vision insurance
Equal Employment Opportunity: CBRE is an equal opportunity employer that values diversity. We have a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.
Candidate Accommodations: CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our company's success. CBRE provides reasonable accommodations in job application procedures for individuals with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at recruitingaccommodations@cbre.com or via telephone at +1 866 225 3099 (U.S.) and +1 866 388 4346 (Canada).
NOTE: Some, but not all, of our positions may have an additional requirement to comply with COVID-19 health and safety protocols, including COVID-19 vaccination proof and/or rigorous testing. If you have questions about the requirement(s) for this position, please inform your Recruiter.