This role plays a pivotal service in leading, organizing and implementing high-quality specialist engineering and coordination support to a wide range of lab equipment including the supporting tasks in the lab space to drive quality and efficiency for the client's scientific staff. The SEC role also provides Level 1 triage in the lab prior to corrective maintenance service calls to enable a faster diagnosis of faults.

Under direct supervision, conducts the review of certificates, tests reports related to the Good Practice (GxP) laboratory instrument certificates; examines and compares reports performed by third-party service providers against customer requirements for equipment supported by Full Spectrum across client site. Handles work orders, vendors and laboratory day to day operations.

What you'll do

• Performs secondary review of GxP laboratory instrument certificates; tests report(s) against customer's requirements.
• Serves as a liaison with third-party service providers; ensures customer requirements are met based on review of GxP laboratory instruments or similar certificates/tests records provided by third-party service provider(s).
• Archives GxP certificates/test reports in accordance with archive and retention procedures.
• Serves as an intermediary between third-party providers and procurement; ensures valid purchase order (PO) numbers are in place.
• Performs required activities to ensure invoices are processed for payment to third party for assets supported by the business.
• Provides training support and backup to department personnel for the review of GxP laboratory assets certificates/test reports; processes invoices associated with laboratory service by third-party service provider(s).
• Ensures procedures are followed to initiate changes that affect laboratory assets.
• Uses computerized Maintenance Management System (CMMS) to administer closure, storage of work orders and documentation in accordance with GxP and GDP practices
• Works within an established CMMS system (ie. Maximo) for service coordination
• Responds to customer inquiries.
• Work with staff about services required for installation, maintenance, moves, and relocations.
• Perform daily equipment preparation and setup.
• Make sure that equipment is available for staff scientist.
• Replenish solvents used with laboratory equipment, as needed.
• Gather documentation for inspection and audit purposes.
• Follow standardized procedures and practices and receive regular but moderate supervision and guidance.
• Use existing procedures to solve straightforward problems while having a limited opportunity to exercise discretion.

What you'll need

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and EXPERIENCE

Bachelor's degree in a scientific field of study or 2 - year degree, High School Diploma or general education degree (GED) required and a minimum of years of related experience or equivalent work experience; pharmaceutical and/or GMP experience. Previous customer service or administration experience preferred.

Why CBRE?

• We offer comprehensive benefits such as health, vision and life insurance, 401k, and personal time off, among others.
• Benefits: Benefits start 1st of the month: Medical, dental vision, PTO, 401k, etc.

Disclaimers: Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.

"CBRE carefully considers multiple factors to determine compensation, including a candidate's education, training, and experience. The minimum salary for the Laboratory Coordinator (SEC) position is $65,000 annually and the maximum salary for the Laboratory Coordinator (SEC) position is $85,000 annually. The compensation offered to a successful candidate will depend on their skills, qualifications, and experience. This role will provide the following benefits: 401(K), Dental insurance, Health insurance, Life insurance, and Vision insurance."

Equal Employment Opportunity: CBRE is an equal opportunity employer that values diversity. We have a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.

Candidate Accommodations: CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our company's success. CBRE provides reasonable accommodations in job application procedures for individuals with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at recruitingaccommodations@cbre.com or via telephone at +1 866 225 3099 (U.S.) and +1 866 388 4346 (Canada).

NOTE: Some, but not all, of our positions may have an additional requirement to comply with COVID-19 health and safety protocols, including COVID-19 vaccination proof and/or rigorous testing. If you have questions about the requirement(s) for this position, please inform your Recruiter.