About the Role:

As a CBRE People Operations Sr. Manager, you will manage multiple functional teams within the HR Shared Services Call Center.

This job is part of the People Strategy and Operations function. They are responsible for the design, execution, and monitoring of human resource programs and policies.

What You'll Do:

• Provide formal supervision to employees. Monitor the training and development of staff. Conduct performance evaluations and coaching. Oversee the recruiting and hiring of new employees.
• Coordinate and manage the team's daily activities. Establish work schedules, assign tasks, and cross-train staff. Set and track staff and department deadlines. Mentor and coach as needed.
• Evaluate work volume and obtain additional resources if necessary.
• Act as an escalation point for complex or sensitive cases.
• Create processes and procedures to improve workstreams. Continuously look for ways to improve and change existing methods, processes, and standards and implement them.
• Prepare complex reports and present them.
• Follow all internal policies and regulations related to Employee Records Administration.
• Oversee department projects and manage internal and external audits.
• Assist the team with the implementation of small transitions of key client accounts.
• Help manage large transitions and implementations of client accounts.
• Apply a broad knowledge of the business, own discipline, and how own discipline integrates with others to achieve team and departmental objectives.
• Lead by example and model behaviors that are consistent with CBRE RISE values. Influence others to adopt a different point of view while being guided by policies and departmental plans.
• Identify and solve technical and operational problems of complexity.
• Understand and recognize the broader impact across the department.
• Improve and change existing methods, processes, and standards within job discipline.

• Bachelor's Degree preferred with 8 years of relevant experience. In lieu of a degree, a combination of experience and education will be considered.
• Experience in PeopleSoft and ADP.
• Experience in the areas of staffing, selection, training, development, coaching, mentoring, measuring, appraising, and rewarding performance and retention is preferred.
• Ability to lead the exchange of sensitive, complicated, and difficult information, convey performance expectations and handle problems.
• Leadership skills to motivate the team to achieve broad operational targets with impacts on own job discipline, multiple job disciplines, and department.
• In-depth knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.
• Extensive organizational skills and an advanced inquisitive mindset.
• Intermediate math skills. Ability to calculate complicated figures such as percentages, fractions, and other financial-related calculations.