Global Workplace Solutions (GWS) - Local is a hard services-led, tailored facility management solution. We self-perform hard services while partnering with best-in-class soft service providers to offer custom facility and project management solutions to our clients. We focus on empowering our team with a high-level of downstream accountability resulting in an agile and efficient service delivery.

In addition to our core facility and project management capabilities, our platform offers direct access to our best-in-class services, which include ESG, security consulting, workplace strategy, and workplace experience.

JOB SUMMARY

The primary objective of this position is to assist the Facility Management team in providing an outstanding white-glove workplace experience within a Class A office building exceeding 400,000 square feet. The Facilities Assistant role necessitates 24-hour coverage, with shifts that may include days, afternoons, and overnight hours.

• Provides coordination and support for the delivery of Workplace Services; office set up, cleaning and resetting of all shared spaces. i.e. clean and sanitize desks, empty trash, reset all office items (keyboard, mouse, monitor, phone, etc.)
• Services include, but are not limited to Cleaning/Janitorial Office Services
• Maintains awareness of the workspace. Submits janitorial and maintenance work orders as needed and connects with appropriate partners to address issues. Responds to customers on behalf of other team members (e.g., Facilities or Janitorial Team)
• Responds promptly to customer requests and complaints with accurate and thorough information according to the specific request
• Assists with light-duty adjustments such as: Furniture reset, delivering temporary equipment and supplies
• Utilizes firmwide technology tools to report and track the areas that need attention
• Complies with all applicable codes, regulations, governmental agency and Company directives related to building operations and work safety
• Performs general labor work as assigned including loading, unloading and moving materials. Runs errands to support projects
• Performs housekeeping functions and maintains the professional appearances of the property, equipment, engineering spaces, and common areas
• Responds quickly to emergency situations, summoning additional assistance as needed
• Prepares meetings and conference rooms, arranging tables and chairs as requested
• Performs other duties as directed and participates in ad-hoc office improvement projects.

• High School Diploma or GED with up to 2 years of job-related experience
• Customer service oriented with a warm and welcoming demeanor
• Ability to follow basic work routines and standards in the application of work
• Communication skills to exchange straightforward information
• Working knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc
• Strong organizational skills with an inquisitive mindset
• Basic math skills. Ability to calculate simple figures such as percentages, discounts, and markups.