CBRE Global Workplace Solutions (GWS) works with clients to make real estate a significant contributor to organizational productivity and performance. Our account management model is at the heart of our client-centric approach to delivering integrated real estate solutions. Each client is entrusted with a dedicated leader and is supported by regional and global resources, demonstrating the industry's most robust platform. CBRE GWS delivers consistent, measurably superior outcomes for our clients at every stage of the lifecycle, and across industries and geographies.
About the role
Be the first Point-of-Contact for basic CMMS related questions and information (for both GMARS and ServiceInsight/IFM Hub) on our account. Process the day-to-day CMMS related tasks, which include, master data administration, work order call center functions, and communications (email and Teams). Work with your other CMMS Team members to provide CMMS support and CMMS data to operations, members of our leadership team, and the client when requested. Assist with troubleshooting, standard methodologies initiative, process improvements, deployments, communications, stabilization period support, and improvements. Enabling the account to meet objectives in an effective and efficient manner. Guides and advise less-experienced CMMS users at all of our sites. This position is a full-time position working M-F (first shift) on-site at the account site in Indy. This position has some flexibility concerning the hours (daily start/stop times) and working remotely on occasion.
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What you'll do
Responsible for CMMS data administration, security workflow groups, call center (6-6000 / Work Requests), labor records, deployment support when needed, communications, data analysis, training and CMMS maintenance process and workflow improvement activities. Analyzing business and user needs, documenting requirements, and sharing. Providing and encouraging CMMS utilization standardization across all of our sites. There will be a few instances where you will be asked to help create and present CMMS related information to the client and customers. Making sure to resolve the deficiencies that impede our ability to grow and continuously improve. Keeping the core Facilities Management business in mind the entire time.
What you'll need
To perform this job successfully, an individual must be able to perform each essential duty above satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Need to be comfortable with client and customer facing responsibilities (communicating/talking/chatting), attending meetings, training and CMMS and Facilities Management seminars/conferences.
Education and Experience: Candidates need to have CMMS or similar database experience with 2-4 years' experience. Facilities management industry experience a plus. Experience with CMMS programs Maximo (GMARS) and ServiceInsight is a plus. Microsoft Excel knowledge and experience is a plus. CMMS data confidence, locations hierarchy building, assets data collection, planning, scheduling, and parts/inventory (MRO) experience a plus. Reliability leadership and asset management principles and experience is a plus. Previous SQL query writing and Tableau analytics experience a plus. Candidates need to have a detailed mentality, looking for ways to return value to the account by investing time to review data to look for opportunities to improve maintenance operations in the areas of safety, quality, productivity, and costs.
Communication skills: Excellent written and verbal communication skills. Professional usage of email and other forms of digital communication is key. Strong organizational and analytical skills. Ability to provide accurate, timely, and reliable service to customers. Able to communicate clearly and effectively with management, vendors, and other departments. Able to develop and deliver a clear and concise presentation when required.
Why CBRE?
When you join CBRE, you become part of a global leader in commercial real estate and investment services that help businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact! Our collaborative environment is built on our shared values - respect, integrity, service, and excellence - and we value the varied perspectives, backgrounds, and skills of our people. At CBRE, you have the opportunity to chart your own course and realize your full potential!
Disclaimers
Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.
Equal Employment Opportunity: CBRE is an equal opportunity employer that values diversity. We have a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.
Candidate Accommodations: CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our company's success. CBRE provides reasonable accommodations in job application procedures for individuals with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at recruitingaccommodations@cbre.com or via telephone at +1 866 225 3099 (U.S.) and +1 866 388 4346 (Canada).
NOTE: Some, but not all, of our positions may have an additional requirement to comply with COVID-19 health and safety protocols, including COVID-19 vaccination proof and/or rigorous testing. If you have questions about the requirement(s) for this position, please inform your Recruiter.